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Director Client Services – Healthcare

Medical DirectorMedical DirectorFull TimeRemoteLeadTeam 201-500Since 2004H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Lead

Bachelor Degree6 yrs expEnglish

Job Description

Director Client Services – Healthcare

Access TeleCare

• Own the overall client experience in your assigned territory and manage the customer relationship post implementation • Articulate service line value and facilitate resolution to customer client inquiries • Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization • Perform monthly calls and quarterly business reviews with your book of business and onsite client visits to maintain client health and strengthen the client partnership • Directly influence our clients’ experiences at the executive leadership level and act as the escalation point for any satisfaction issues within the relationship • Balance the role as a client advocate and strong representative of Access TeleCare with minimal supervision • Frequent travel within assigned territory & corporate offices • Travel 30-40% within territory & corporate offices • Other duties as assigned

Job Requirements

  • Bachelor’s Degree required
  • 6+ years of experience in a customer-facing account management role within the healthcare industry or related field
  • 2+ years of experience working in the Behavioral Health space is a plus
  • Ability to apply strategic, critical, and analytic thinking skills to facilitate resolution to customer issues and requests
  • Strong comfort communicating with and/or presenting to any level of employee in a hospital setting (C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff)
  • Prepared to act as the subject matter expert on your clients with internal Access TeleCare stakeholders, reporting on trends, issues, and opportunities that will help improve product offerings and operations
  • Organized and project management oriented
  • Interested in working with current clients rather than prospecting and calling on new business
  • Successful use of CRM applications (Dynamics and Salesforce) for documentation and gathering information
  • Ability to communicate information clearly using Microsoft applications: Outlook, Excel, Word, and PowerPoint
  • Ability to organize data to communicate during face-to-face, video, or phone-based meetings (internally and externally)
  • Ability to identify growth opportunities within a book of business
  • Ability to thrive in a high-growth, fast-paced organization
  • Must be able to travel 30-40% within territory & corporate offices
  • Must be able to remain in a stationary position 50% of the time

Benefits

  • Health Insurance (Medical, Dental, Vision)
  • Comprehensive benefits — health, dental, vision, life, and 401(k)
  • Flexible vacation and wellness days — we value performance and balance
  • Culture of ownership, transparency, and results — where the best ideas rise
  • Directly impact patient access nationwide

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