Role Description At Farber, our clients are our number one priority and as a Client Service Representative, you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will: - Empathetically screen and understand a potential client's situation and assess if Farber's services will fit their needs. - Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager). - Schedule appointments for the client using a booking system. - Efficiently respond to current clients' inquiries relating to the status of their file. - Appropriately document every contact in our information systems. - Perform administration tasks as assigned such as rescheduling appointments, creating and completing follow-up tasks, handling emails in the team's inboxes, etc. - Communicate via phone, email, webchat and SMS to potential clients. - Achieve team targets. - Develop, maintain and apply the learned knowledge of our specialized industry. - Other duties as assigned. Qualifications - College diploma - 3 years of prior customer service experience - Call center experience is an asset - Experience working in the financial industry is an asset - Excellent verbal and written communication skills; excellent spelling and grammar skills - Natural ability to recognize and speak to the client's emotional state - Excellent listening skills - Ability to build and manage relationships - Detail oriented, organized, and effective time management skills - Ability to multitask and successfully operate in a fast paced and team environment - Committed and a team player - Highly motivated with a strong sense of accountability for their work - Ability to work independently with integrity, honesty and ownership - Experience working remotely is an asset - Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly - Strong typing skills Benefits - Remote work model - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts

Role Description Our company is growing our remote team, and in this role, you will be responsible for the facilitation of reservations and related arrangements such as lodging, activities, transportation, and event-related services for clients. This role is an ideal fit for candidates who can multitask, are organized, communicate clearly and effectively, and are comfortable working independently in a remote setting while staying connected with a collaborative team. - Support clients by organizing and coordinating customized service arrangements - Research and review available options to match client needs and preferences - Secure and verify reservations to ensure details are accurate - Maintain professional communication through phone and email - Assist with schedule updates, adjustments, and general service inquiries - Keep client information and documentation organized and up to date - Participate in trainings Qualifications - Authorized to work in the United States, United Kingdom, Mexico, Australia, Latin America, or Spain - Must be a minimum of 18 years of age - Strong written and verbal communication skills in the English language - Reliable internet access and smartphone (computer is also highly recommended) Benefits - Fully remote setting - Flexible schedule - Ongoing training and learning resources - Supportive and collaborative team culture Company Description

• Process vendor invoices, ensuring accuracy and proper matching to purchase orders and receiving documents • Prepare and issue payments in accordance with established policies and timelines • Perform billing, payment, and collections activities as assigned • Reconcile accounts and investigate discrepancies in a timely manner • Reconcile daily cash receipts and deposits, with supporting documentation • Assist with bank reconciliations and resolve discrepancies • Monitor and escalate discrepancies as appropriate • Prepare and enter journal entries and assist with month‑end closing procedures • Maintain accurate and organized financial records • Assist with account reconciliations, variance research, and audit requests • Assist with payroll process as assigned based on client needs • Prepare reports, spreadsheets, and data summaries for leadership

• Serve as a strategic financial partner to hospital CEOs, CFOs, and operational leaders across multiple client engagements • Lead financial reviews, performance discussions, and action planning with client stakeholders • Manage multiple client priorities, ensuring timely and high-quality delivery of financial insights and support • Influence decision-making without direct authority, driving accountability and results • Lead and influence cross-functional teams across finance, revenue cycle, and operations • Provide guidance and mentorship to client finance staff and internal team members as appropriate • Foster a culture of accountability, collaboration, and continuous improvement • Lead financial planning, budgeting, and forecasting processes across assigned client hospitals • Provide strategic guidance on financial risks, opportunities, and long-range planning • Monitor financial performance and recommend actions to improve operating margin, cost structure, and overall efficiency • Support development and implementation of financial policies, procedures, and internal controls • Oversee or support month-end and year-end close processes, ensuring accuracy and timeliness of financial reporting • Prepare and present financial insights and reports to client leadership and internal stakeholders • Ensure compliance with applicable financial regulations and healthcare-specific requirements (e.g., CMS, Joint Commission) • Partner with revenue cycle leadership to improve billing, coding, collections, and denial management • Analyze reimbursement trends, payer mix, and contract performance across Medicare, Medicaid, and commercial payers • Collaborate with department leaders to evaluate service line performance, cost management opportunities, and capital investments • Support clinical and operational decision-making through financial modeling and utilization analysis • Lead financial reviews tied to staffing, labor productivity, supply chain utilization, and throughput improvements • Support capital planning processes, including ROI analysis and prioritization of investments • Provide financial oversight and analysis for capital projects, including equipment and technology investments