• Act a liaison between Invitae|LabCorp, the customer base, and patients • Be well-versed in all Invitae products, processes, and policies to effectively solve client inquiries and complaints over the phone or via email • Speak with customers in a courteous, friendly, and professional manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • Provide additional customer education and information as needed • Qualify and establish inbound new customers requesting Invitae|LabCorp's products and services • Work in multiple databases to research complex issues and questions • Respond to client inquiries within 24 hours • Assist in resolving order submission errors with clients • Participate in peer training, documentation of client feedback, relaying of feedback to drive improvement of customer satisfaction and business performance • Engage in continuous development through customer service training, individualized coaching, constructive feedback, and performance improvement initiative • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance • Manage daily workflows by prioritizing tasks and ensuring timely completion within queue-based systems

Role Description We're expanding our remote team and looking for dependable, service-minded individuals who enjoy helping clients organize important plans and manage detailed arrangements. As a Remote Client Support Coordinator, you will act as a primary contact for clients, assist with reservations and scheduling, and ensure all components are confirmed accurately. This role emphasizes communication, organization, and follow-through. No prior industry experience is required. Training and onboarding support are provided. - Communicating with clients to understand their preferences and timelines - Researching and coordinating lodging, transportation, and activity options - Securing reservations and preparing confirmations - Managing updates, adjustments, and client requests - Maintaining accurate digital records - Delivering prompt, professional customer support Qualifications - Strong communication skills (written and verbal) - Detail-oriented and organized - Comfortable working independently in a remote setting - Ability to manage multiple client requests - Reliable computer and high-speed internet - Must be 18 years of age or older Benefits - Fully remote work environment - Flexible part-time or full-time availability - Structured training program - Supportive team environment Company Description

Role Description We are seeking a Client Services Associate to provide reliable, thoughtful support to clients by assisting with coordination, communication, and ongoing service needs. This role is centered on organization, responsiveness, and maintaining positive client relationships in a remote environment. This opportunity is well suited for individuals seeking flexible work arrangements, including those transitioning careers, returning to the workforce, or balancing professional responsibilities with personal commitments. No prior industry experience is required — training and continuous support are provided. - Serve as a point of contact for client inquiries via email, phone, and messaging platforms - Assist with coordinating details and managing service-related requests - Provide accurate information and guidance based on client needs - Maintain organized and up-to-date client records - Follow up with clients to ensure continuity and satisfaction - Utilize internal systems and tools to support daily workflows Qualifications - Strong communication and interpersonal skills - Organized, detail-oriented, and dependable - Comfortable working independently in a remote setting - Willing to learn new systems and processes - Committed to providing consistent and professional support Benefits - Fully remote work environment - Flexible scheduling options - Structured onboarding and training - Ongoing support and access to resources - Opportunity for professional development and skill building Work Schedule Flexible — based on availability

Role Description We are currently seeking motivated and detail-oriented professionals to join our growing team as Remote Client Relations Representatives. This fully remote role is ideal for individuals who enjoy working directly with clients, coordinating services, and delivering a high level of customer support in a fast-paced virtual environment. In this position, you will be responsible for: - Building and maintaining positive client relationships - Assisting with service coordination from initial inquiry through completion - Responding to client questions - Organizing schedules and confirmations - Managing documentation - Researching suitable solutions - Ensuring all service details are handled accurately and efficiently Candidates should be comfortable: - Multitasking - Adapting to changes - Maintaining professional communication across multiple digital platforms The ideal candidate possesses: - Strong communication and interpersonal skills - Excellent organizational abilities - The ability to work independently while managing deadlines and priorities - Attention to detail - Problem-solving capabilities - A customer-focused mindset Qualifications - At least 18 years of age - Reliable internet access and a computer - Dependable written and verbal communication skills - Residents of the United States or Mexico are preferred Benefits - Flexible part-time and full-time scheduling options - A fully remote work environment - Ongoing operational support - Opportunities for professional growth within a collaborative and team-oriented setting