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Labcorp

In Pursuit of Answers

Client Service Representative

Location

California

Posted

6 days ago

Salary

$25 - $35 / hour

Seniority

Mid Level

High School2 yrs expEnglishSpanishSalesforce

Job Description

Client Service Representative

Labcorp

• Act a liaison between Invitae|LabCorp, the customer base, and patients • Be well-versed in all Invitae products, processes, and policies to effectively solve client inquiries and complaints over the phone or via email • Speak with customers in a courteous, friendly, and professional manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • Provide additional customer education and information as needed • Qualify and establish inbound new customers requesting Invitae|LabCorp's products and services • Work in multiple databases to research complex issues and questions • Respond to client inquiries within 24 hours • Assist in resolving order submission errors with clients • Participate in peer training, documentation of client feedback, relaying of feedback to drive improvement of customer satisfaction and business performance • Engage in continuous development through customer service training, individualized coaching, constructive feedback, and performance improvement initiative • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance • Manage daily workflows by prioritizing tasks and ensuring timely completion within queue-based systems

Job Requirements

  • High School Diploma or GED equivalent
  • 2 or more years experience in a customer service role
  • 1 or more years experience working in a contact center/call center environment
  • 1 year of experience or more working in a healthcare, laboratory, or diagnostics environment preferred
  • 1 year of experience or more handling healthcare-related calls, preferably supporting patients or medical providers
  • Familiarity with medical terminology or laboratory test ordering systems
  • Bilingual skills (Spanish/English)
  • Proficiency with Salesforce.com or similar CRM platforms
  • Proficiency with remote collaboration tools (e.g., Teams, Slack)
  • Proficiency with Microsoft Office
  • Excellent verbal communication skills
  • General understanding of medical laboratory workflows, terminology, or test processes
  • Strong attention to detail and ability to navigate multiple systems simultaneously
  • Excellent organizational and multi-tasking capabilities to effectively handle heavy inbound email and call volume

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO)
  • Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

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