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Patient Financial Services Representative
Location
Illinois + 3 moreAll locations: Illinois | Oklahoma | Missouri | Wisconsin
Posted
4 days ago
Salary
0
Seniority
Lead
Job Description
Patient Financial Services Representative
SSM Health
• Responsible for determining the patient financial component for patient services. • Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling. • Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility. • Educates patient regarding financial assistance programs when appropriate. • Obtains patient demographic information and requests financial responsibility from the patient. • Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status. • Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs. • Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame. • Validates Master Patient Index according to departmental policy. • Interprets physician orders. • Performs other duties as assigned.
Job Requirements
- Experience with insurance portals, Epic, proficient computer skills, and excellent customer service skills.
- Strong understanding of insurance processes, including Medicare and Medicaid replacement plans.
- High School diploma/GED or 10 years of work experience.
Benefits
- Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
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