Role Description The intersection of business, technology, and user experience. Blizzard Entertainment is looking for a talented Senior Software Engineer experienced in C# .NET application development to help us design, implement, and maintain our internal and customer-facing applications for customer support. In collaboration with designers, product managers, and other software engineers, you will contribute to the Blizzard Support web site and our proprietary customer support software that Game Masters use to deliver an epic support experience. The software you write will integrate with services from game development and platform teams at Blizzard so that our players and Game Masters can resolve any issue they encounter. Our team loves Blizzard games, and we care deeply about ensuring everyone can fully enjoy our games; if you do too, then this is the team for you! This role is open to remote work. Responsibilities - Design and implement innovative solutions to deliver an epic support experience to Blizzard customers and Game Masters (customer support representatives). - Provide technical leadership across Service Technologies with respect to backend systems development. - Collaborate and communicate with business analysts, designers, producers, and partner team members throughout the development process. - Document and share best practices with engineers across Blizzard. - Diagnose and resolve live operations issues, occasionally during non-traditional work hours. - Crosstrain peers and mentor junior engineers across Service Technologies. Qualifications - Good working knowledge of C#, Microsoft .NET Framework, and .NET ASP.NET Core. - Good working knowledge of service-oriented application design patterns. - Experience designing systems and APIs with high uptime requirements. - Working knowledge of software quality best practices such as unit and integration testing. - Surface knowledge of Docker containerization and CI/CD Tools. - Analytical and troubleshooting skills. - Passion for software development and learning. - Bachelor's degree in computer science, Information Technology, or equivalent industry experience. - 3 or more years delivering C# .NET Applications in a professional environment. Plusses - Knowledge of Blizzard Games and Services. - Experience with Google Cloud Platform and Amazon Web Services. - Experience with Kubernetes and Linux. - Experience hardening applications and enforcing security best practices. - Experience with front-end frameworks such as React or Angular. - Experience with observability, analytics, and reporting solutions. - Experience collaborating in large multi-disciplinary teams. - Contributions to Open Source and personal projects. Benefits - Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance. - 401(k) with Company match, tuition reimbursement, charitable donation matching. - Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave. - Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others. - If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.