Samsara logo
Samsara

Samsara Inc. is on a mission to increase the sustainability of the operations that power the global economy. The company pioneers the Connected Operations Cloud

Senior Knowledge Developer

Location

Mexico

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree6 yrs expEnglish

Job Description

Senior Knowledge Developer

Samsara

• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap • Collaborate with teams to implement and maintain knowledge development processes and standards • Support various knowledge development projects and initiatives, ensuring their successful execution • Assist in monitoring and reporting on KPIs to evaluate knowledge effectiveness and sharing insights with the organization • Participate in identifying and implementing improvements in knowledge processes and technology

Job Requirements

  • Bachelor’s degree in a related field or equivalent experience demonstrating expertise in knowledge management, or technical documentation.
  • 6+ years of knowledge management/technical writing/technical content development experience, including creating, capturing, structuring, and maintaining knowledge
  • Experienced in working with knowledge management and ticketing systems
  • Experienced in preparing AI-optimized content and building AI models for generating content
  • Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
  • Adept at managing multiple priorities and embracing change with ease

Benefits

  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
  • Above-market total compensation through base salary, performance-based bonus/variable pay, and equity

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