Samsara Inc. is on a mission to increase the sustainability of the operations that power the global economy. The company pioneers the Connected Operations Cloud
Senior Knowledge Developer
Location
Mexico
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Senior Knowledge Developer
Samsara
• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap • Collaborate with teams to implement and maintain knowledge development processes and standards • Support various knowledge development projects and initiatives, ensuring their successful execution • Assist in monitoring and reporting on KPIs to evaluate knowledge effectiveness and sharing insights with the organization • Participate in identifying and implementing improvements in knowledge processes and technology
Job Requirements
- Bachelor’s degree in a related field or equivalent experience demonstrating expertise in knowledge management, or technical documentation.
- 6+ years of knowledge management/technical writing/technical content development experience, including creating, capturing, structuring, and maintaining knowledge
- Experienced in working with knowledge management and ticketing systems
- Experienced in preparing AI-optimized content and building AI models for generating content
- Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
- Adept at managing multiple priorities and embracing change with ease
Benefits
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Above-market total compensation through base salary, performance-based bonus/variable pay, and equity
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