Role Description This is not a generic answering-service job — you are the front-door operator of a veterinary clinic's revenue. Your job is to steady the room with your tone, qualify callers in seconds, and book appointments as a genuine service to the pet owner. You'll own front-desk operations end to end: - Figuring out who's calling and why they're worried - Guiding them toward a clear next step - Managing the clinic's calendar as your personal responsibility The mantra is simple: help every caller, control every conversation, and close every call with a clear next step. Qualifications - 0–5 years of customer-facing phone work (hospitality, dental/medical reception, or salon coordination backgrounds preferred) - Native-level English fluency with a warm, calm tone and audible smile; Spanish is a plus - Experience handling a Practice Management System (PMS), dialer, and SMS tool - Reliable availability across morning and evening peak hours Requirements - Manage the clinic's calendar end to end — triage, scheduling, and missed-call recovery - Identify and respond to 12 life-threatening red flags for emergency triage - Run daily missed-call recovery, touching new leads within 20 minutes - Use Practice Management System (PMS), dialer, and SMS tools to manage client communication Benefits - Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing - Better Role Matching: You're placed where you can actually perform and grow - Real Upside: Strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators: Direct exposure to clinic owners and operators focused on growth - Real Ownership: We operate on EOS — clear goals, weekly scorecards, honest feedback. We track bookings, not hours, and expect an Owner Mindset where you flag patterns to managers How to apply - Upload your most recent and detailed Resume - A short video submission might be required at the right stage of the process - Everyone gets a response within 24 business hours