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Virtual Front Desk Operator, Vet Clinics
Location
Philippines
Posted
17 days ago
Salary
$1K - $1.5K / month
Seniority
Senior
English
Job Description
Virtual Front Desk Operator, Vet Clinics
ScaleSource
• Manage the clinic's calendar end to end — triage, scheduling, and missed-call recovery • Identify and respond to 12 life-threatening red flags for emergency triage • Run daily missed-call recovery, touching new leads within 20 minutes • Use Practice Management System (PMS), dialer, and SMS tools to manage client communication
Job Requirements
- 0–5 years of customer-facing phone work (hospitality, dental/medical reception, or salon coordination backgrounds preferred)
- Native-level English fluency with a warm, calm tone and audible smile; Spanish is a plus
- Experience handling a Practice Management System (PMS), dialer, and SMS tool
- Reliable availability across morning and evening peak hours.
Benefits
- Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing
- Better Role Matching: You're placed where you can actually perform and grow
- Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
- Work With U.S. Operators: Direct exposure to clinic owners and operators focused on growth
- Real Ownership: We operate on EOS — clear goals, weekly scorecards, honest feedback. We track bookings, not hours, and expect an Owner Mindset where you flag patterns to managers
