The Senior Database Administrator provides database administration for all database systems, both physical and virtual, in Development, Test, Stage, and Production environments across multiple platforms in multiple hosting sites for the U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology (OIT). Provide troubleshooting of hardware, software, and applications Support database migrations and consolidations (ad-hoc and scheduled) Support releases and deployments Provide Patch Management Provide Metric Reporting (ad-hoc and scheduled) Proactively assist USCIS in the stewardship of its IT capabilities and assets against any issues (reliability, performance, capacity planning, life-cycle management, etc.) Coordinate and collaborate with individuals, groups, branches, divisions, organizations (both internal and external) to include technical support teams, as required to facilitate changes, updates, hardening, optimization, reporting, consolidation, migrations, troubleshooting, and other events that would be required to keep the systems sound Develop and/or maintain Standard Operating Procedures for all database systems. Automate processes where feasible. Assist end users and DevOps teams in optimizing ad-hoc queries Support Kanban efforts.

Reporting to the Senior Manager, Customer Support, the Salesforce System Administrator is the trusted technical owner of assigned customer environments, ensuring systems remain optimized, current, and aligned with each Clariti and Salesforce release. As the primary point of contact for post sales system administration, you will oversee ongoing maintenance, partner with Technical Support to implement complex updates, and guide customers through change with clarity and confidence. Serve as the primary point of entry for all system administration requests within your assigned customer environments. Partner directly with customers to ensure each environment is reviewed, tested, and fully aligned with every Clariti and Salesforce release, anticipating risk and proactively identifying optimization opportunities. Proactively communicate required activities, prepare customers for upcoming changes, and ensure they are properly enabled for each update. Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management, with accountability for overall system health and stability. Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts, ensuring updates are executed accurately and efficiently. Manage customer expectations with clarity and professionalism to deliver an exceptional customer experience. Partner with leadership and cross-functional teams to navigate politically sensitive or highly complex technical issues, ensuring timely resolution and customer confidence. Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality. Contribute to and expand knowledge base materials to drive operational efficiency and empower the broader support community. Provide support to the wider Technical Support team as we scale and expand our capabilities.

This role involves assisting the Underwriter in various tasks related to underwriting and agency support. Assist the Underwriter in the calculation, preparation, and development of premium quotations using corporate underwriting guidelines Determine the underwriting eligibility for prospective policyholders and develop appropriate pricing for new business, renewals, and endorsements Support agency relationships and plans in cooperation with other staff Address agents’ and policyholders’ concerns/needs Develop new business and retain existing business in a given territory or region Explain and emphasize the benefits of commercial auto insurance products and services to customers (agents and policyholders) Work with all internal departments to resolve problems and maintain company relations Participate as necessary on special committees and task forces Interpret and develop territory reports reflecting the status of the territory Participate in promotional plans for both Fundamental Underwriters and agent activities Analyze and review production and loss information for agents Prepare periodic reports as requested Research and coordinate responses to agents, policyholders, and regulatory entities Assist the Underwriter with analyzing agency performance and develop corrective action plans as needed Analyze accounts to determine exposure and proper pricing Gather competitive and product information from the field Assist in the training of agency employees on the use of company-specific automation systems Review loss trends and develop action plans to correct problem areas Support schedules for large account service plans with claims, loss control, premium audit, and other departments as needed Provide input for agency advisory council meetings Assist in the development of regional goals

This role involves assisting the Underwriter in various tasks related to commercial auto insurance. Assist the Underwriter in the calculation, preparation and development of premium quotations using corporate underwriting guidelines Assist the Underwriter in determining the underwriting eligibility for prospective policyholders and developing appropriate pricing for new business, renewals, and endorsements Support agency relationships and plans in cooperation with other staff Address agents’ and policyholders’ concerns/needs Assist the Underwriter in developing new business and retention of existing business in a given territory or region Explain and emphasize the benefits of commercial auto insurance products and services to customers (agents and policyholders) Work with all internal departments to resolve problems and maintain company relations Participate as necessary on special committees and task forces Interpret and develop territory reports which reflect the status of the territory Participate in promotional plans for both Fundamental Underwriters and agent activities Analyze and review production and loss information for agents Prepare periodic reports as requested Research and coordinate responses to agents, policyholders and regulatory entities Assist the Underwriter with analyzing agency performance and develop corrective action plans as needed Assist the Underwriter in analyzing accounts to determine exposure and proper pricing Gather competitive and product information from the field Assist in the training of agency employees on the use of company specific automation systems Assist the Underwriter in reviewing loss trends and developing action plans to correct problem areas Support schedule for large account service plans with claims, loss control, premium audit, and other departments as needed Provide input for agency advisory council meetings Assist in the development of regional goals