Role Description We are seeking a detail-oriented and proactive Bilingual Scheduler (Spanish/English) to coordinate client and provider schedules, ensure efficient service delivery, and support day-to-day operations. This role requires strong organizational skills, the ability to resolve scheduling issues quickly, and professional communication with both English- and Spanish-speaking clients and staff. - Create and maintain client and provider schedules based on service needs and staffing availability. - Monitor daily schedules and resolve cancellations, call-outs, and scheduling conflicts promptly. - Coordinate with internal teams to ensure timely scheduling of new and existing clients. - Maintain accurate scheduling records and track service utilization using scheduling systems. - Generate scheduling and utilization reports for leadership. - Communicate scheduling updates professionally in both English and Spanish. - Escalate staffing or scheduling issues when necessary. - Provide additional operational and administrative support as assigned. Qualifications - Fluent in both Spanish and English (written and verbal) is required. - Proven experience in scheduling, workforce coordination, or operations support. - Healthcare, home care, or ABA therapy scheduling experience is preferred. - Experience using scheduling or practice management software; familiarity with AlohaABA, Hi Rasmus, or Zoho is a plus. - Strong organizational, multitasking, and problem-solving skills. - Excellent communication and interpersonal abilities. - Strong attention to detail and analytical skills. - Proficiency in Microsoft Office, particularly Excel. - Ability to work independently and collaboratively in a fast-paced environment. Requirements - Minimum Technical and Work Environment Requirements: - Internet Connection: - Primary internet connection with a minimum speed of 15 Mbps. - Backup internet connection with at least 10 Mbps. - Backup connection must be capable of supporting work during a power outage. - Primary Device: - Desktop or laptop equipped with at least: - Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. - A minimum of 8 GB RAM. - Backup Device: - Must meet or exceed the performance of an Intel Core i3 processor. - Must be functional during power interruptions. - Peripherals and Workspace: - A functioning webcam. - A noise-canceling USB headset. - A quiet, dedicated home office space. - A smartphone for communication and verification purposes. Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

• Responsible for pre-registering and scheduling patient encounters for provider services • Utilize excellent customer services standards • Schedule patient appointments for designated areas according to Tidelands Health protocols • Provides courteous, professional and efficient service to patients and providers • Responsible for accurately completing registration process for all patients including collection of co-payments and patient demographic information • Assures that patients have all information they need for their procedures • Keeps open communication with hospital departments regarding schedule changes • Performs various administrative support duties for department/work location