• Assist clients with opening and maintaining trading accounts • Respond to customer enquiries via email, phone and internal support channels • Handle welcome calls and client follow-ups to ensure high customer satisfaction • Provide information about the company's trading platforms and services • Resolve back-office and account-related enquiries • Support clients with technical issues, including MetaTrader platform troubleshooting • Handle customer complaints professionally and ensure timely resolution • Liaise with internal departments to resolve customer issues efficiently • Escalate complex cases to the relevant teams when required • Support marketing activities, including campaign translations and event coordination when needed • Educate clients on products and platform functionality where appropriate • Contribute ideas to improve customer experience and support business growth.

• Monitor the company emails, faxes, and chat line as assigned • Provide detailed information while assisting requestors with status of requests for medical records • Field emails or faxes to the appropriate departments • Ensure notes are accurate and detailed • Provide detailed information to clients, patients and requestors • Fax and/or email records securely to requestors when requested • Assist requestors and patients on how to submit a request online or by fax • Assist requestors on how to download medical records through Med-Release • Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox

Role Description Für unser Team suchen wir eine:n Werkstudent:in im Bereich der Kundenberatung (Remote). Du hast Lust, nicht nur zuzuschauen, sondern die Welt von morgen aktiv mitzugestalten? Als Kommunikationstalent begleitest du unsere Interessent:innen ab der ersten Anfrage. - Beraten: Du nimmst frühzeitig Kontakt zu Kund:innen auf, die sich für eine Dachbegrünung interessieren, und führst sie charmant durch unsere Online-Beratung. - Begeistern: Du kalkulierst maßgeschneiderte Angebote und stehst den Kund:innen als feste:r Ansprechpartner:in bis zum erfolgreichen Projektabschluss zur Seite. - Organisieren: Du strukturierst deine digitale Kund:innen-Kartei selbstständig und hältst alle Absprachen und nächsten Schritte stets aktuell. Qualifications - Echte Leidenschaft: Du brennst für die Mission von heygrün, teilst unsere Werte und steckst andere mit deiner positiven Art an. - Drive & Eigeninitiative: Du bist hoch motiviert, denkst proaktiv mit und übernimmst gerne Verantwortung für deine Projekte. - Kommunikationstalent: Du überzeugst im Kundengespräch mit Souveränität, starker Rhetorik und echter Begeisterung. - Schnelle Auffassungsgabe: Du fuchst dich blitzschnell in neue Themen und digitale Tools ein. - 👉 Vorkenntnisse im Bereich Dachbegrünung brauchst du nicht – wir schulen dich umfassend in allen fachlichen Aspekten! Benefits - Flexibles Arbeiten: Büro oder Homeoffice? Du entscheidest flexibel, von wo aus du arbeitest. - Kulinarisch versorgt: In unserem Kölner Office erwartet dich täglich ein kostenloses, frisch zubereitetes Bio-Mittagessen (wann immer du vor Ort bist). - Gestaltungsspielraum: Bei uns bist du von Anfang an mittendrin – mit viel Freiraum für deine eigenen Ideen. - Echter Startup-Vibe: Ein junges Team, flache Hierarchien und Kommunikation auf Augenhöhe. Du wirkst aktiv gegen die Klimakrise mit. - Steile Lernkurve: Durch eine intensive Einarbeitung und direkte Verantwortung entwickelst du dich rasend schnell weiter. - Teamspirit & Spaß: Wir feiern Erfolge gemeinsam bei monatlichen Afterworks und Teamevents. 💥🌈 Company Description Für eine lebenswerte Zukunft verwandeln wir jedes Dach in eine grüne Oase. Um diese Vision Realität werden zu lassen, digitalisieren und vereinfachen wir seit 2023 den Weg zur Dachbegrünung. - Von der ersten Anfrage über Beratung und Planung bis zur finalen Umsetzung und dauerhaften Pflege: alles aus einer Hand, deutschlandweit. - Für Privatkunden, Unternehmen und öffentliche Träger. - Sei auch du Teil der Lösung und gestalte proaktiv unsere Welt von morgen!

Company Description We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide. Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description As Deputy Head of Sports CRM, you will work closely with the Head of Sports CRM to support the delivery of the CRM strategy across the global Sports business. You will oversee the day-to-day running of the Sports CRM department and provide leadership to CRM Coordinators, Country Leads, and Managers to ensure a high-quality customer experience. We are seeking a strategic and collaborative CRM leader to support the Head of Sports CRM in driving team development, operational excellence, and customer growth. In this role, you will oversee the delivery of CRM roadmaps across the customer lifecycle, with responsibility for reducing churn, increasing yield, and improving customer satisfaction through relevant, personalised, and cost-effective communications. You will work closely with stakeholders across Gaming CRM, Product, Trading, Operations, and Marketing to shape customer journeys, optimise campaign performance, support product launches, and champion a data-driven, test-and-learn culture. Qualifications - Significant experience in CRM within the online sports sector. - Proven track record of managing, mentoring, and developing high-performing teams. - Strong analytical skills with the ability to interpret data and drive actionable, operational insights. - Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. - Strong operational mindset with a customer-centric approach to decision-making. - Solid understanding of regulatory requirements and best practices in the sports industry. Additional Information - Supporting the Head of Sports CRM in leading and developing the team, fostering a culture of innovation to meet growth objectives. - Executing strategic CRM roadmaps and lifecycle management, including onboarding, retention, and reactivation, to reduce churn and increase yield. - Enhancing customer satisfaction by ensuring promotions and user journeys are relevant, cost-effective, and aligned with broader marketing initiatives. - Overseeing customer segmentation strategies to tailor initiatives and drive personalisation across diverse customer groups. - Collaborating with cross-functional partners, including Trading, Product, and Gaming CRM, to ensure a unified approach to customer engagement. - Managing customer communications across multiple channels, ensuring optimal use of marketing tools and keeping up-to-date with product developments to support key launches. - Analysing and optimising CRM campaign performance, reporting on A/B tests and key metrics such as retention and customer lifetime value. - Championing a data-driven culture by adopting a robust test-and-learn approach and applying insights to future campaigns. - Acting as a key point of contact for stakeholders, ensuring plans are executed effectively and customer experience touchpoints are prioritised. - Ensuring all CRM materials reflect brand values and strictly adhere to local regulatory and advertising standards. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.