• Responds promptly and professionally to customer inquiries, working to resolve issues efficiently while supporting broader customer service goals • Collaborates with team members on a variety of projects and assignments, contributing ideas, sharing workload, and supporting team-based problem solving. • Upholds organizational policies and regulatory requirements, consistently demonstrating ethical conduct and adherence to compliance standards. • Accurately manages patient records by entering new admissions, updating demographic or status changes, processing refills, transferring patients, and completing required documentation. • Produces high quality work by maintaining accuracy, attention to detail, and thoroughness across all assigned tasks. • Delivers exceptional service to hospice partners, ensuring their needs are met with professionalism, empathy, and clear communication. • Completes all required Skill-Based Learnings to stay current on processes, systems, and professional development expectations. • Manages a high volume of inbound calls efficiently, providing timely assistance and maintaining a calm, customer focused approach. • Assists callers with service-related concerns such as package tracking and service failure reporting, including completion of CS report forms. • Supports local pharmacies by assisting with claims adjudication and contributing to fulfillment operations at designated sites when needed. • Other duties as assigned. • May assist with projects related to pharmacy and clinical practice & professional development.

• Responsible and accountable for the planning and execution of moderate to complex Import & Export activities for assigned studies in Malaysia. • Reviews, collects, and/or prepares documents for import license and regulatory submissions. • Responsible for coordination of Import & Export transactions through delivery to depots/Site while ensuring compliance with company requirements and applicable regulations. • Ensure that import & export activities are performed according to Thermo Fisher Scientific requirements, client requirements, and applicable regulations. • Ensure an Import & Export plan is in place for each assigned project. • Coordinate import & export transactions with customs brokers, freight forwarders, couriers, depots, and internal stakeholders. • Actively problem solve and suggest solutions to import/export challenges. • Maintain Import & Export files, metrics, and reports.

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment • Coordinate and process requests for new and refill order shipments • Collect appropriate information needed to ensure insurance coverage for patient medication orders • Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment • Assist in enrolling and tracking new customer referrals • Provide explanation of CVS/Specialty services to new customers • Transfer/escalate clinical questions and issues to the staff pharmacist for resolution

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment. • Coordinate and process requests for new and refill order shipments. • Collect appropriate information needed to ensure insurance coverage for patient medication orders. • Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment. • Assist in enrolling and tracking new customer referrals. • Provide explanation of CVS/Specialty services to new customers. • Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.