• Responsible and accountable for the planning and execution of moderate to complex Import & Export activities for assigned studies in Malaysia. • Reviews, collects, and/or prepares documents for import license and regulatory submissions. • Responsible for coordination of Import & Export transactions through delivery to depots/Site while ensuring compliance with company requirements and applicable regulations. • Ensure that import & export activities are performed according to Thermo Fisher Scientific requirements, client requirements, and applicable regulations. • Ensure an Import & Export plan is in place for each assigned project. • Coordinate import & export transactions with customs brokers, freight forwarders, couriers, depots, and internal stakeholders. • Actively problem solve and suggest solutions to import/export challenges. • Maintain Import & Export files, metrics, and reports.

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment • Coordinate and process requests for new and refill order shipments • Collect appropriate information needed to ensure insurance coverage for patient medication orders • Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment • Assist in enrolling and tracking new customer referrals • Provide explanation of CVS/Specialty services to new customers • Transfer/escalate clinical questions and issues to the staff pharmacist for resolution

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment. • Coordinate and process requests for new and refill order shipments. • Collect appropriate information needed to ensure insurance coverage for patient medication orders. • Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment. • Assist in enrolling and tracking new customer referrals. • Provide explanation of CVS/Specialty services to new customers. • Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment • Coordinate and process requests for new and refill order shipments • Collect appropriate information needed to ensure insurance coverage for patient medication orders • Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment • Assist in enrolling and tracking new customer referrals • Provide explanation of CVS/Specialty services to new customers • Transfer/escalate clinical questions and issues to the staff pharmacist for resolution