• Lead and guide Commercial Quality activities across the Ergomed group • Ensure compliance with global GxP regulations and standards • Provide input into Ergomed procedures, policy, and training • Drive quality input into client proposals, Requests for Information, presentations, and bid defence activities • Actively participate in the Business Development process • Develop commercial materials to support Quality as a Service activities • Oversee the preparation and analysis of Commercial Quality-related metrics • May manage project quality and compliance activities, including deviations and audits

• Provide Tailored Care Management. • Educate individuals/families on details surrounding the Registry of Unmet Needs (RUN) and offer available resources for services, supplies/equipment. • Complete assessments and care planning activities with members and their treatment team. • Coordinate with the member and their care team to refer and link the member to needed services and supports.

• Own the overall delivery health and performance of assigned pod(s). • Ensure projects, campaigns, and deliverables are completed on time and meet quality expectations. • Manage priorities, timelines, dependencies, risks, and team accountability. • Provide visibility into project status, delivery performance, and operational risks. • Own and optimize end to end workflow management across the pod. • Improve processes, eliminate bottlenecks, and drive operational consistency. • Coordinate work across departments to ensure seamless execution and handoffs. • Support execution planning and prioritization of work. • Forecast workload and identify resource constraints. • Partner with department leaders to align staffing and capacity with business needs. • Serve as the operational hub connecting strategy, planning, execution, and production. • Proactively identify and mitigate workflow, delivery, and operational risks.

Role Description - Recruitment and development of Sales Specialists (SS) - Resourcing the team with quality, skilled Sales Specialists in a manner that is appropriate to the needs of the business - Identify development needs and skill gaps that are beneficial to the individual and the organisation - Recruitment of SSs in a timely manner consistent with HR guidelines - Maintain a high level of face to face or remote contact with SSs including accompanied customer sales calls/meetings - Leadership & management of Sales Team towards delivery of sales target - Produce and deliver against Sales Business Plan - Effective management of customer facing budgets - Championing a return on investment mentality within the Sales Team - Effective management of activity levels to ensure effective calling patterns - Ensuring and developing effective planning skills with the SSs to enable effective territory planning and working - Champion use of sales data and other analytical tools to enable the SSs to monitor impact of activity and sales vs. target performance - Develop & maintain ‘local’ personnel related data file relating to performance, appraisal, absence etc. - Lead through performance management of the sales team to achieve optimal performance - Where appropriate initiate discipline procedures within HR guidelines - Coaching and development of selling skills - Champion selling skills within the Sales Team - Lead by example - Maintain sales team focus on agreed marketing campaigns and ensure campaigns and KSMs delivered at every opportunity - Strive to achieve optimum performance in competencies - Develop with SS self development plans and career paths - Supporting delivery and development of KSM and marketing campaigns - Champion campaign feedback and competitor information - Liaise with the Marketing team to develop effective and motivating campaign briefing sessions. - Ensure that reward and recognition is given where appropriate. - Ensure clear and timely communication - Inspire a team-working philosophy - Be a credible role model of a true business leader working well with all departments - Working closely with Human Resources to ensure legal and ethical guidelines for SS issues, both contractual and personal Qualifications - Successfully passed ABPI examination - Likely to be educated to degree standard or have relevant medical or commercial experience - Be able to demonstrate continued excellence in sales performance - Understands and can apply account/territory business management skills - Able to assimilate and communicate highly technical data - Excellent organisational skills - Success orientated outlook - self starter, independent, able to make things happen - A creator of opportunities, able to shape solutions to meet customer needs - Team player - Proven analytical skills - Good communicator (written, oral, presentations) - Able to influence others at all relevant levels - Good PC skills and appreciation of how IT can aid productivity Requirements - This role involves extensive travel and being away from home is required. - For this specific Sales Manager role, we require previous relevant and recent Management experience, therefore it is not suited to a Sales representative wanting their first move into Sales Management. - The successful candidate will be required to hit the ground running with building a whole new sales team; previous experience of building a team is essential. How to Apply - To apply please provide your CV & Cover letter - Application deadline: 15 July