• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. • Answers questions, handles routine matters, and takes messages • Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures • Handles complex scheduling that often requires multiple appointments or with different providers and modalities • Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller • Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures • Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members • Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed • Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices • Completes all work assignments within the time allowed • Requests and processes payments for co-pays, pre-pays, and outstanding balances • Meets all key performance and call quality standards • Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed • Performs other duties as assigned, but only after appropriate training

• Answers incoming calls and meets caller’s needs • Confirms all patient demographic information is current and complete • Verifies insurance information • Schedules, cancels, or reschedules appointments for clinics or services • Provides Outreach Services for assigned departments and programs • Answers inquiries and questions, troubleshoots complex issues • Completes all work assignments within the time allowed • Requests and processes payments for co-pays, pre-pays, and outstanding balances

Role Description This is a remote position. GDCC – Global Data Collection Company is currently looking for French-speaking Market Research Interviewers based in France to join our international research team. As a Market Research Interviewer, you will conduct opinion-based surveys and structured interviews on a wide range of topics for research purposes only. This role does not involve sales, marketing, or lead generation. All selected candidates will receive full training before starting live projects to ensure you are fully prepared and supported. Qualifications - Fluent French (C2 level required due to customer-facing interview work) - Good communication skills and clear pronunciation - Basic English for internal communication and training - Ability to work in a quiet environment with no background noise - Good typing and computer skills - Reliable internet connection and basic technical setup - Call centre or customer service experience is an advantage but not required - Secondary education or equivalent experience Requirements - Job Type: Freelance / Self-employed contract (independent contractor) - Remote (France-based candidates only, due to project requirements and time zone alignment) - Minimum commitment: 16 hours per week (4 shifts) - Afternoon/Evening and Weekend availability may be required depending on project needs - There are no application, recruitment, or training fees at any stage of the hiring process. Applying for this position is completely free of charge Benefits - Fully remote work - Flexible working hours (part-time or full-time depending on availability) - Opportunity to combine work with studies or other commitments - International and multicultural working environment (40+ nationalities) - Work in your native language - Performance-based bonus opportunities Company Description This is a research-only role (no sales or marketing activities). This position is offered on a self-employed / freelance basis; candidates are responsible for declaring and managing their own taxes according to local laws. Shortlisted candidates will be invited to a French language assessment within 1–2 weeks.

Role Description The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child Support and the services it provides via inbound calls. Responsibilities include: - Addressing and researching customer inquiries while providing appropriate and accurate information. - Responding to telephone inquiries and concerns using approved procedures and guidelines. - Answering questions on various issues such as child support payment history and account histories. - Resetting personal identification for callers unable to self-serve in the Interactive Voice Response system. - Gathering information, researching/resolving inquiries, and appropriately documenting customer calls. - Reading and interpreting documents on file. - Understanding and retaining a large amount of information. - Responding professionally to escalated calls, if necessary. - Communicating appropriate options for resolution promptly. - Reviewing customer needs and informing customers of available services and resources. Qualifications - High School diploma or GED. - 2 years of high-volume call center or customer service experience. - Computer system experience with data entry and database documentation knowledge. - Typing speed of at least 30 WPM. - Ability to use two screens/monitors. - Own equipment (PC); Mac is not compatible. - Internet speed of at least 400 Mbps. Requirements - Background and drug screening required. - To approve working from home, you must send the interviewer two screenshots of your setup. - Device specifications: - Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. - Laptop or Desktop with a 14” screen or higher (External 20” or higher recommended). - Running Windows 10 OS 64 bit. - Minimum 8 GB RAM (recommended 16 GB). - Ethernet cable, 50 feet or longer. - Pay is $16.50/17.50 per hour, which may be below your state's minimum wage. - Currently NOT hiring in certain geographies, including but not limited to: - States: AK, CA, HI, MA, IL, MT & NY. - Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC. Benefits - Paid training program to teach necessary skills. - Full benefits package including health insurance coverage, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan. - Paid holidays and paid time off (PTO) or vacation and/or sick time. - Career growth opportunities. - No weekends. - Full-time schedule (40 hours a week).