Title: Strategy and Operations Senior Analyst Hybrid Location: Denver United States Job Description: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the role: As a Strategy & Operations Senior Analyst, you will directly support one of Enova’s core P&Ls and tackle projects that ensure we are operating at peak performance. Our team is big enough to have the resources to scale, but small enough that a single associate has the autonomy to identify a problem, build the solution, and own the result. We don't wait for the data to tell us there’s a problem; we hunt for the insights that keep us ahead of the curve. Project Spotlight: Proactive Sales Capacity Modeling This is an example of the type of work you will own in this role: - The Observation: You identify a 3-month decline in how often customers take our loan offers. You realize that while we are generating interest, we are failing to convert it into revenue. - The Analysis: You dive into the data using SQL and BI dashboards, uncovering a 30% surge in offers that our flat-lined sales headcount couldn't absorb. You prove the team is stretched too thin. - The "So What": Rather than just asking for "more people," you build a predictive staffing model. You partner with Sales Ops to define a "Golden Ratio" of offers-per-rep and integrate marketing forecasts to predict staffing needs 3–6 months in advance. - The Result: You move the org from reactive to proactive hiring, protecting millions in loan originations and building a repeatable framework for scaling. Responsibilities: - Operate as an Owner: Don't just manage projects; identify them. Monitor business health metrics to find bottlenecks before they impact the bottom line. - Bridge the Technical & Strategic: Use data (SQL, BI tools, analytical models etc.) to diagnose problems, but use your intuition to solve them. - Drive Strategic Alignment: Present your findings to secure buy-in for initiatives that improve customer experience and grow the business. - Own the "End-to-End": Take projects from a "hunch" to a fully implemented process. Requirements: - Bachelor’s degree in Engineering, Business, or Finance. - 2-4 years of work experience in management consulting, data analytics, or business operations. Our S&O team comes from a variety of backgrounds but are successful because of their ability to problem solve and think analytically. - Technical Fluency: Comfort with data intensive environments and independent data exploration. Experience with SQL, BI tools, and analytical models preferred. - Self-Sufficiency: A proven track record of identifying business problems and driving solutions without being prompted. - The "Owner" Mindset: You treat the P&L as if it were your own business. Compensation: The budgeted annual salary range for this position is $63,000-$91,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Title: Senior Operations Manager Hybrid Location: Chicago United States Job Description: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the Role: The Senior Operations Manager, Contact Center is a high-level operations role responsible for the end-to-end performance and long-term strategy of multiple Contact Center functions (Service, Application Support, Loan Processing, Collections and Complaints) across all relevant P&Ls. This position is a key member of the senior leadership team, acting as an organizational architect on functional strategy and operational excellence. The ideal candidate will be focused on driving consistent results, anticipating problems, and cultivating an adaptable, globally aligned culture. This role reports to the Director of Operations. Responsibilities: - Accountability for Operational KPIs with an emphasis on SLA’s. - Help define and execute the strategy and vision for core contact center functions across P&Ls, ensuring all initiatives are fully aligned with executive-level and global business goals. - Direct the creation and utilization of sophisticated global data analysis and reporting infrastructure to identify systemic risks, interpret emerging trends, and inform strategic decisions. - Develop and engage Operations Leaders, establishing a consistent, high-performing culture of innovation and “Best Answer Wins” across the entire contact center organization. - Own and nurture strategic relationships with P&L Leads, stakeholders, and critical support functions (e.g., People Resources, Strategy and Operations, Technology) to drive optimal resource allocation and ensure cross-functional alignment on global performance and objectives. - Proactively identify, champion, and lead complex, organization-wide transformation and change management initiatives that build highly sustainable, adaptable, and scalable global operations. - Lead internal and external communication for the function, including formal presentations of key performance and strategic updates to the executive team. Requirements: - 10+ years of extensive, proven experience in contact center operations management or a similar executive leadership role, with a focus on managing full functional performance and P&L impact. - Demonstrated success in leading a function through large-scale organizational change and driving successful business outcomes globally. - Exceptional expertise in strategic planning, directing complex data analysis, and developing executive-level strategies to address challenges and capitalize on global opportunities. - Highly developed executive communication and presentation skills, with proven ability to influence decisions at the highest levels of the organization. - Deep commitment to fostering an inclusive culture and demonstrated success in mentoring and developing leaders at the Department Manager (DM) level and above. - Proven ability to build and maintain strategic partnerships with C-level leaders and cross-functional partners. - Experience in financial services is required, with experience in banking products and management preferred. Compensation: The budgeted annual salary range for this position is $150,000 to $165,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Title: Strategy and Operations Manager Hybrid Location: Chicago United States Job Description: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the role: As a Strategy & Operations Manager, you will act as a key operator supporting one of Enova’s lending portfolios across our Consumer or Small Business businesses—owning high-impact initiatives that drive growth, improve performance, and enhance the customer experience. In this role, you’ll tackle ambiguous business problems by analyzing data, identifying opportunities, and driving solutions from idea through execution. Projects range from quick-turn process improvements (e.g.,optimizing contact center campaigns) to longer-term strategic initiatives like launching new features or refining credit and product strategies. You’ll work cross-functionally and have direct visibility into how your work impacts the business, including key performance metrics and overall portfolio profitability. Our team combines the resources of a scaled business with the agility of a smaller team—giving you the autonomy to make a meaningful, measurable impact. Responsibilities: - Manage initiatives that focus on customer acquisition, loan servicing, portfolio management, and legal and compliance. - Serve as a leader of the S&O team and be responsible for driving high impact projects. - Be a strategic partner to business heads and help lead sessions around strategy planning, resource allocation, and executive reporting. - Anticipate bottlenecks, provide thought leadership for problem solving, prioritize and execute projects, balance business needs vs. technical constraints, and drive bottom line results. - Assess risks and recommend product and policy changes that allow Enova to remain the market leader in Consumer/SMB lending. - Identify and size opportunities across the customer journey, product experience, and operational workflows, and build data-driven business cases to support proposed changes. - Partner cross-functionally with Product, Marketing, Risk, and Operations to design and implement solutions, including testing, modeling impact, and iterating based on results. - Support P&L-driven decision making by evaluating how initiatives impact revenue, costs, and overall portfolio performance. - Develop and refine prioritization strategies and allocation models (e.g., lead routing, campaign optimization) to improve efficiency and outcomes. Requirements: - 8+ years of tangible work experience in consumer or small business lending dealing with credit risk or portfolio management. - MBA from a top tier university is strongly preferred. - Excellent written and oral communication skills. - High energy, team player, creative thinker, and strategic influencer. - Demonstrated experience in working with broad cross-functional teams. - Maturity and good judgment. Skilled in negotiating, influencing and leading others, analytical thinking, and executing and implementing projects. - Experience owning or contributing to projects that materially impacted business performance (e.g., revenue generation, cost savings, or process optimization). - Strong analytical problem-solving skills with experience using data to drive business decisions (SQL or similar tools are a plus, but not required). - Demonstrated ability to connect work to P&L impact, including evaluating tradeoffs between revenue growth, cost, and customer experience. Compensation: The budgeted annual salary range for this position is $120,000 to $170,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.1 Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.

Title: Operations Supervisor Location: Sioux Falls, SD Hybrid Job Description: Job Type Full-time Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills: 1. Organized, detail oriented 2. Multitasker, as you will manage many functions 3. Clear, concise communicator, with previous leadership experience as you will manage a seasoned team General Position Summary: The Supervisor, Operations reports to the Manager, Operations and is responsible for developing and delivering solutions for all aspects of operations. Ensures compliant and efficient performance of operations. Perks: • Medical, FSA & HSA, Dental, Vision + More! • 401k - 100% vested once you start contributing. Generous company match! • Regular employee health, wellness & engagement activities! • Pet Insurance, because fur babies are important to us too! About Vervent: As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service. If you’re interested in reviewing the full job description, continue reading below… Primary Responsibilities The Supervisor, Operations is expected to oversee, monitor workflow and operational efficiencies. Specifically, this position will: - Lead and motivate assigned direct reports to innovate and process improve assigned processes while maintaining high service level and timely responses of existing work by a motivated workforce. - Research and resolve escalated complaints associated with assigned processes. Complete investigation of the issue and respond timely and thoroughly. Timely response is generally within 24- 48 hours. - Serve as a subject matter expert for assigned processes. - Manage internal and external Audit reviews and findings - Develop and maintain policies and procedures for assigned area of responsibility and drive compliance and accountability within the team. - Analyze and respond to trends in volume fluctuation, product mix, regulatory changes and client requirements. - Perform QA monitoring as a mechanism to identify risk and to ensure that procedures are followed and risk controls maintained. - Collaborate and be the voice of the customer with other departments to ensure that customer complaint feedback is broadly known and corrective steps are actioned for improved customer experience. - Provide back-up support for procedures processed. Provide on-the-job or up-training as needed. - Ensure team strictly adheres to department standards for maintenance of customer accounts and consistently maintain current customer information on all accounts. - Benchmark team performance and maintain dashboard of team performance monthly. Ensure that underperforming employees meet departmental expectations through the creation and implementation of written action plans. - Other duties as assigned #LI-VW1, #LI-Hybrid Requirements - Bachelor’s in business management, or related field is preferred. High School diploma required. - 3-5 years of experience in credit card and/or banking, least 3 years in a supervisory capacity preferred with demonstrated ability to drive accountability and promote team morale. - Ability to balance multiple deadlines and projects, while providing support and development to direct reports. - Ability to communicate effectively with various audiences including customers, team members, and internal and external auditors, through written and verbal means. - Solid organizational skills, ability to work across teams, ability to focus on broader goals and customer level details simultaneously, and ability to multi-task effectively. - Strong working knowledge of computer software including Microsoft Office and Loan Servicing Software required. Physical Requirements The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, scissors, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary $43,500-$58,000/year, plus the opportunity to earn monthly incentives.