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GCX Commercial Teammate Entry
Location
India
Posted
2 days ago
Salary
0
Seniority
Entry Level
No structured requirement data.
Job Description
GCX Commercial Teammate Entry
eBay
Role Description Commercial Teammate (MSO Reactive) supports large merchants, high value/potential and/or new sellers with their day to day operational issues by phone/chat and email, working with the relevant key partners (e.g. Business Unit, Trust team) closely to help sellers maintain their standards and healthy selling practices. - Handle day to day reactive issues with customers via email and chat channel. - Outreach could be via phone. - Complete assigned tasks and responsibilities in a timely and efficient manner. - Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes. - Meet and exceed the turnaround time and quality of delivery as per the specified target, with attention to detail. - Work as per defined processes and SLA – outlook issue process. - Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth. - Resolve issues for merchants regarding any eBay specific impediment to growth and sales. - Coach merchants to develop a proactive approach to avoid issues and policies that may impede their business in the future. - Interact with internal partners, advisors, policy makers, and technical teams to assist with speedy resolution. - Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy. - Share timely findings with the Account Manager and key stakeholders. - Share learning with the team in daily huddles for exciting/unique issues/queries worked. - Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution. - At times, use negotiation and influence to advocate on behalf of eBay and/or the customer. - Summarize and provide customer feedback to management. - Conduct Outreach activities (outbound phone and/or email) including but not limited to: - Outreach to customers with product/policy information/education/rollout. - Outreach to customers to drive sustainable business growth for high quality sellers and help maintain a healthy top seller community. - Handle escalated complicated cases. Qualifications - Graduation is Mandatory. - Demonstrate strong probing and problem solving skills. - Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly. - Expert knowledge of MS Office, especially PPT and Excel. - Data interpretation and quality insight understanding is an added advantage to succeed in this role. - Ability to work well in a team environment and collaborate effectively with others. - Excellent time management, strong communication and interpersonal skills. - Self-starter with a positive attitude. - Ability to remain professional at all times. - 3+ years of experience in customer service/ecommerce/handling email or chat services. Company Description
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Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.


