• Provide technical service support within the Truck Service division. • Assist field technicians with diagnostics and repair direction through the technical help line. • Draft, revise, and maintain technical bulletins, repair procedures, and diagnostic guides. • Support evaluation, testing, and field validation of diagnostic software and tooling. • Reinforce safe work practices aligned with OMS standards. • Deliver technical updates and support technician certification pathways.

• Lead medium- to high-complexity software development projects, leveraging AI agents and tools in execution. • Plan and manage schedules, scope, risks, budgets, and delivery quality. • Serve as the primary client contact, leading executive meetings and presentations. • Ensure predictability, governance, and operational excellence across projects. • Coordinate multidisciplinary teams across Product, Engineering, and Quality. • Monitor performance indicators and agile metrics. • Promote adoption of Artificial Intelligence and automation in delivery processes. • Identify opportunities for continuous improvement and digital transformation.

• Responding to medical and safety-related enquiries from healthcare professionals, patients, and consumers via phone, email, and web platforms. • Using approved product information, scientific literature, and internal data to provide clear, accurate responses. • Documenting and reporting adverse events, product complaints, and other safety concerns in line with regulatory standards. • Logging all enquiries into internal systems in a clear, timely, and compliant manner. • Supporting the quality of the service by performing checks on safety reports and medical enquiries. • Writing high-quality custom medical responses when needed, based on client-approved resources. • Providing informal training or mentorship to new team members as you develop in the role. • Contributing to process improvements and suggesting updates to internal procedures. • Occasionally participating in after-hours coverage on a rotating basis, based on business needs.

• Responsible for communicating and providing information which meets the payor requirements for initial notification of Inpatient admissions and Observation • Timely completion of insurance verification and authorization activities • Collaborates with other departments to ensure efficient processes and facilitate problem solving • Acts as the initial point of contact to all payors for Inpatient admissions and Observation. • Ensures appropriate statistical data is obtained for patients in assigned patient population areas • Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry • Initiates pre-certification process as required • Interviews patients or representatives to secure information relative to financial status and demographic data