• Responding to medical and safety-related enquiries from healthcare professionals, patients, and consumers via phone, email, and web platforms. • Using approved product information, scientific literature, and internal data to provide clear, accurate responses. • Documenting and reporting adverse events, product complaints, and other safety concerns in line with regulatory standards. • Logging all enquiries into internal systems in a clear, timely, and compliant manner. • Supporting the quality of the service by performing checks on safety reports and medical enquiries. • Writing high-quality custom medical responses when needed, based on client-approved resources. • Providing informal training or mentorship to new team members as you develop in the role. • Contributing to process improvements and suggesting updates to internal procedures. • Occasionally participating in after-hours coverage on a rotating basis, based on business needs.

• Responsible for communicating and providing information which meets the payor requirements for initial notification of Inpatient admissions and Observation • Timely completion of insurance verification and authorization activities • Collaborates with other departments to ensure efficient processes and facilitate problem solving • Acts as the initial point of contact to all payors for Inpatient admissions and Observation. • Ensures appropriate statistical data is obtained for patients in assigned patient population areas • Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry • Initiates pre-certification process as required • Interviews patients or representatives to secure information relative to financial status and demographic data

• Make Psychiatric assessments and evaluations of clients in an ongoing telemedicine capacity • Willingness to treat 14 years old and up • Prescribe medication to reduce mental health symptoms, as needed • Create and collaborate with clients on care plans • Complete and/or administer appropriate paperwork and assessment tools for clients • Adhere to Thriveworks' Clinical Practice Guidelines • Consult with Regional Clinic Directors and staff on clients, programs, and services at the various sites

• Make Psychiatric assessments and evaluations of clients in an ongoing telemedicine capacity • Willingness to treat 14 years old and up • Prescribe medication to reduce mental health symptoms, as needed • Create and collaborate with clients on care plans • Complete and/or administer appropriate paperwork and assessment tools for clients • Adhere to Thriveworks' Clinical Practice Guidelines • Consult with Regional Clinic Directors and staff on clients, programs, and services at the various sites