• Responsible for the timely and accurate intake, triage, and system setup of reported incidents, claims, and lawsuits. • Serve as the first point of contact for insured members, brokers, and internal departments. • Provide professional, responsive customer experience while gathering, validating, and documenting critical claim information. • Perform limited claim handling within established authority and supports efficient claims assignment and workflow coordination across the Claims Department. • Gather, review, and document comprehensive First Notice of Loss (FNOL) information and supporting documentation to ensure absolute data accuracy and completeness prior to assignment. • Analyze incoming reports for severity, urgency, and coverage considerations; exercise independent judgment to escalate high-priority, complex matters to Claims Management while handling first-tier issues autonomously. • Complete accurate claim setup by verifying applicable coverages, tail endorsements, and policy limitations within the system, and generate formal acknowledgment correspondence. • Maintain precise system data, track intake metrics, and process regulatory reporting or referrals (such as Litigation and Peer Support Programs) in collaboration with Legal and Compliance teams. • Utilize departmental systems, tracking software (including Breezy ATS workflows where applicable), and applications to support daily intake activities, minimize processing lag, and drive process improvements.

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim. • Negotiating settlement of claims within designated authority. • Communicating claim activity and processing with the claimant and the client. • Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Role Description The Claims Professional is responsible for implementing aspects of assigned projects and their workers’ compensation program (statutory and USL&H); multiple jurisdictions and time zones. The position will support multiple projects from remote base work location, with required travel as directed by Client. The work week will exceed 40hrs, as a salaried position. While this is an AON position, the employee is seconded to Bechtel. The Claims Professional works under the direction of Bechtel Head of Workers' Compensation and the AON Claims Director, acting independently to manage routine matters while keeping Bechtel Insured Claims team fully informed at all stages. - Communicates effectively with injured workers, medical professionals, insurers, brokers, internal/external counsel, corporate management, and various related regulatory agencies. - Develops and maintains project-specific workers’ compensation claims manual (assigned projects) including medical panel, related processes and procedures for statutory and USL&H claims. - Implements improvements based on lessons learned, legislative changes or Court decisions, and Bechtel operating imperatives. - Assists project management to include ES&H, Labor Relations, Industrial Relations and onsite medical. - Develops and provides onsite training related to workers’ compensation. - Under the guidance of the Bechtel Head of Workers’ Compensation, develops and prepares regular reports outlining project claims performance. - Monitors claims activity to identify early negative claim trends or other issues that may negatively impact project performance. - Is responsible for oversight and processing of workers’ compensation claims. - Ensures claims are being filed timely, managed per their respective jurisdiction, State specific guidelines are met by Employer, while working closely with the assigned TPA/Insurer. - Investigates and documents eligibility for workers’ compensation benefits and communicates same to insurer and related interested parties. - Assists with investigation and coordination of issues surrounding subrogation. - Interprets laws and regulations, determines appropriate courses of action, and presents solutions to resolve the claims. - Identifies potential subrogation issues. - Monitors claim resolution activities implemented by insurer(s) and employers. - Maintains Project Risk Management Information System (RMIS) for assigned projects. - Directs and monitors the activities and performance of Bechtel’s insurance provider to ensure compliance with applicable regulations. - Implements, monitors, and ensures compliance of “Special Account” requirements. - Conducts regular claim reviews, claim audits and prepares related reports. - Interfaces with insurer to effectively manage claims, including but not limited to authorizing claim reserve changes, authorizing insurer referral to outside counsel, and assessing and approving settlement strategies. - Coordinates and supports early return to work. - Manages relationships with onsite clinic, panel/network physicians and other medical providers, to ensure effective claims management and return to work. - Works with injured worker and supervision on developing and implementing return to work plan. - Assists in management fitness for duty and ADA accommodation issues as needed. - Assists Bechtel Insured Claims in the defense of litigation or other complex case support. - Assists with gathering information and filing auto and other insured claims. - Performs other tasks as required by Bechtel Insured Claims. - Willingness to learn and manage multiple jurisdictions and expand along with business needs. Qualifications - Requires a Bachelor’s Degree or at least 7 years of experience in the field or in a related area. - Extensive knowledge of / experience with workers’ compensation and occupational rehabilitation procedures, practices and processes. - Extensive knowledge of claim’s resolution techniques and strategies, legal principles related to claim resolution and familiarity with all phases of the litigation process. - Working knowledge of / experience with bodily injury and 1st and 3rd party property damage claims practices and processes. - Working knowledge of / experience with auto and other insured claims practices and procedures. - Relies on experience and judgment to plan and accomplish goals. - Highly skilled in written and verbal communication. - Bilingual language proficiency (i.e., English and Spanish) is a plus. Requirements - The salary range for this position (intended for U.S. applicants) is $80,000-$100,000 annually. - The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. - The salary may also be adjusted based on applicant’s geographic location. Benefits - Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: - A 401(k) savings plan with employer contributions. - An employee stock purchase plan. - Consideration for long-term incentive awards at Aon’s discretion. - Medical, dental and vision insurance. - Various types of leaves of absence. - Paid time off, including 12 paid holidays throughout the calendar year. - 15 days of paid vacation per year. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Health savings account, health care and dependent care reimbursement accounts. - Employee and dependent life insurance and supplemental life and AD&D insurance. - Optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits. - An employee assistance program that includes free counseling sessions.

• Evaluate, investigate, negotiate and resolve commercial / agricultural property claims in accordance with legal, regulatory and internal standards. • Verify coverage under the applicable Property insurance policy. • Coordinate with field adjusters and experts for inspections or further investigation. • Review supporting documentation submitted for the claims and properly note the details of the review within the file. • Analyze damage estimates and repair costs as well as review vendor invoices for accuracy. • Identify potential issues such as fraud, duplicate claims, or policy exclusions. • Communicate with policyholders, adjusters, contractors, and other stakeholders regularly to ensure constant claim progression and keep all involved parties updated. • Conduct prompt, accurate investigations of liability claims, interview all relevant parties to obtain loss events facts and to establish liability; handle claims files to final resolutions. • Analyze claim exposures, determine the proper courses of action, and appropriately settle claims, evaluating evidence by interpreting facts within applicable legal frameworks to determine liability and claim values. • Develop settlement/litigation/defense strategies by evaluating factual information to settle claims in a cost-effective manner; work with defense attorneys and the client per account handling guidelines. • Document and communicate all claim activity timely and effectively which supports the outcome of claim files, in accordance with established procedures; develop and maintain a progressive plan of action. • Prepare written status and large loss reports for clients, including Reservation of Rights and Coverage Position Letters. • Handle appeals or disputes related to claim decisions. • Utilize a diary system effectively and appropriately to keep claims files current. • Examine and address claim files reserves for accuracy. • Effectively identify, evaluate, and handle risk transfer on liability claims. • Attend mediations and settlement conferences as necessary. • Stay updated on industry trends, policy changes, and best practices. • Maintain current knowledge of laws and statutes pertinent to liability claims handling, maintain CEUs and licensing in current and/or active status, as appropriate. • Perform other duties as assigned.