Physicians Insurance A Mutual Company

• Responsible for the timely and accurate intake, triage, and system setup of reported incidents, claims, and lawsuits. • Serve as the first point of contact for insured members, brokers, and internal departments. • Provide professional, responsive customer experience while gathering, validating, and documenting critical claim information. • Perform limited claim handling within established authority and supports efficient claims assignment and workflow coordination across the Claims Department. • Gather, review, and document comprehensive First Notice of Loss (FNOL) information and supporting documentation to ensure absolute data accuracy and completeness prior to assignment. • Analyze incoming reports for severity, urgency, and coverage considerations; exercise independent judgment to escalate high-priority, complex matters to Claims Management while handling first-tier issues autonomously. • Complete accurate claim setup by verifying applicable coverages, tail endorsements, and policy limitations within the system, and generate formal acknowledgment correspondence. • Maintain precise system data, track intake metrics, and process regulatory reporting or referrals (such as Litigation and Peer Support Programs) in collaboration with Legal and Compliance teams. • Utilize departmental systems, tracking software (including Breezy ATS workflows where applicable), and applications to support daily intake activities, minimize processing lag, and drive process improvements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Member Support Operations Manager is primarily responsible for the quality and efficiency of Member support through the management of their team, projects, and service assignments. This role also coordinates and delivers a full range of complex Member Support services including but not limited to Member onboarding and risk management services. - Manage the performance, development, and continuous mentorship of the Member Support team in alignment with company goals. - Oversee internal systems and processes for Member onboarding and service engagement while identifying and addressing operational gaps. - Research and resolve technical issues within web-based programs and resources to ensure seamless service delivery. - Lead Operations Department management activities, contributing to the periodic review of goals, plans, and organizational structure. - Communicate proactively with leadership across departments to lead projects that improve the quality and efficiency of services and tools. - Provide direct support for complex member services, coordinating the end-to-end lifecycle of onboarding, live education, and web-based learning. - Collaborate with Risk Management and Claims to deliver specialized services and measure member outcomes. Qualifications - Associate or bachelor's degree required. - 5+ years of professional customer service experience. - 2+ years of experience managing cross-functional teams and projects, particularly through organizational change. - Proven competence in accountability, professional communication, and team leadership. - Demonstrated ability to lead meetings with a focus on detail, process, and operational efficiency. - Proficiency in Microsoft Office (Outlook, Word, and Excel). - Experience with CRM platforms (e.g., Salesforce), softphone systems (e.g., RingCentral), and large-scale system implementations. - Background in the insurance, healthcare, or high-volume customer service sectors preferred. Requirements - The salary range for this position is $93,000 to $139,300. - Starting salary is determined by several factors, including job-related skills, experience, and relevant education or training. - This position is also eligible for an annual company bonus at an incentive target level of 12%. Benefits - Comprehensive benefits program, including a generous retirement program and Paid Time Off. Company Description At Physicians Insurance, you'll find an exceptional hybrid work environment, and the opportunity to work for an industry leader whose programs have a positive impact on insurance and healthcare.

The IT Infrastructure Engineer position is responsible for designing, building, deploying, securing, and maintaining the organization's digital network, handling hardware (routers, switches, firewalls) and software to ensure reliable, efficient connectivity, performance, and security. Design, deploy, and manage Microsoft Azure IaaS environments, including virtual machines, storage, virtual networks, and hybrid connectivity solutions. Administer and optimize VMware vSphere infrastructure (ESXi, vCenter) to ensure high availability, performance, and effective capacity planning. Implement and monitor enterprise backup solutions using Arcserve/Veritas Backup Exec, managing policies across physical, virtual, and cloud workloads to meet RPO/RTO requirements. Lead backup verification, restoration, and disaster recovery testing to ensure data integrity and organizational resilience. Install, patch, and update server-based applications and operating systems while collaborating with security teams to enforce infrastructure data protection best practices. Perform root cause analysis on complex infrastructure and backup failures, implement long-term fixes and document operational runbooks. Manage infrastructure, network, and server projects from inception to completion, analyzing results against established goals to ensure successful delivery. Develop and maintain comprehensive standards, procedures, and system configuration documentation for all new and existing infrastructure technology. Guide and mentor junior infrastructure team members, serving as a senior technical resource and ensuring effective cross-training on hardware and software systems. Provide essential backup support for Check Point/Harmony security solutions, including managing firewall rules, VPNs, and threat prevention policies. Act as a technical backup for Azure, Security, and DevOps Engineers to maintain continuous operational coverage for on-premises and cloud workloads. Resolve escalated network-related issues and conduct scheduled maintenance to minimize downtime and optimize the end-user experience.