• Drive truck to designated location and loads/unloads supplies and equipment • Unload and check product/pallets upon arriving at the warehouse • Inspect truck equipment and perform general maintenance • Maintain accurate driving records and follow all regulations

• Perform daily pre-operation inspections and routine maintenance checks to ensure safe operating conditions & document according to company policy. • Safely operate variable-reach and/or rough-terrain straight mast forklifts to move, unload, and load piping, hoses, valves, baskets, and related components. • Secure loads using appropriate tie-down methods to prevent shifting or damage during transport. • Adhere to all site-specific protocols, OSHA standards, and company policies 100% of the time.

• Handling inbound and outbound calls from the general public covering out‑of‑hours repairs, emergency council services, social services, homelessness queries, community equipment faults and reports of anti‑social behaviour • Delivering calm, clear and positive communication — even when callers are distressed, agitated or unsure how to explain their issue • Quickly identifying caller needs using effective questioning and active listening • Logging and progressing repairs, service requests and urgent issues using the correct procedures every time • Managing difficult or sensitive calls with empathy, professionalism and confidence • Keeping callers informed throughout their journey and ensuring every call ends on a positive, reassuring note • Escalating emergencies or unclear procedures to the appropriate teams • Maintaining accurate records, confidentiality and service standards on every interaction • Working collaboratively with colleagues, sharing information, seeking support when needed, and contributing to a positive team environment

• Collaborate with the rest of the team to ensure consistency • Help with and support fundraising • Understanding in structuring and implementing business strategy initiatives • Participate in brainstorming and planning