• Handling inbound and outbound calls from the general public covering out‑of‑hours repairs, emergency council services, social services, homelessness queries, community equipment faults and reports of anti‑social behaviour • Delivering calm, clear and positive communication — even when callers are distressed, agitated or unsure how to explain their issue • Quickly identifying caller needs using effective questioning and active listening • Logging and progressing repairs, service requests and urgent issues using the correct procedures every time • Managing difficult or sensitive calls with empathy, professionalism and confidence • Keeping callers informed throughout their journey and ensuring every call ends on a positive, reassuring note • Escalating emergencies or unclear procedures to the appropriate teams • Maintaining accurate records, confidentiality and service standards on every interaction • Working collaboratively with colleagues, sharing information, seeking support when needed, and contributing to a positive team environment

• Collaborate with the rest of the team to ensure consistency • Help with and support fundraising • Understanding in structuring and implementing business strategy initiatives • Participate in brainstorming and planning

• Records all finished goods in Oracle daily • Maintains and control container inventory and production files as requested • Retrieves data on FG’s and update FW forum on container and case count per shift • Engages in maintaining a high standard of safety, forklift availability and schedule adherence • Maintains accuracy of FG’s loaded, assists team during market changeover • Provides Technical and operational support to the production group to maintain an OEE level at or above 85% • Has a thorough understanding of the safe work practices and ensure the OH&S procedures are upheld in the workplace • Flexibility to operate and maintain all production equipment • Responds to and corrects operational issues • Carries out AM checks as planned and escalate predictive failures to relevant stakeholders • Executes hand palletizing or manual task as machines go down • Enters downtime into EIT system • Assists production when required particularly palletizer & Raw material delivery • Executes administrative responsibilities • Ability to work a shift pattern that will include nights and weekends • Supports organizational quality and environmental initiatives across the site. • Models Company’s core values

• Attend games and collect data in venue, in real time • Monitor and verify game details, such as changes in starting time, venue info • Uphold the morals, ethics and standards of the profession