Role Description We are seeking an experienced Admission Specialist to guide prospective families through the enrollment process with care, expertise, and efficiency. This role is vital in ensuring a smooth and supportive admissions experience, from initial inquiry to enrollment completion. The ideal candidate is detail-oriented, customer-focused, and has a strong background in admissions, enrollment, or customer service. Essential Position Functions - Serve as the primary point of contact for prospective families, providing expert guidance on enrollment requirements, tuition, financial aid, and program offerings. - Manage the full admissions process, from inquiry to enrollment, ensuring a seamless and positive experience for families. - Review and verify required enrollment documents, including proof of residency and transcripts, in compliance with school and state regulations. - Collaborate with the Educational Concierge team to support families in selecting the best academic pathway for their child. - Maintain accurate records of all admissions interactions in the student information system (SIS) and CRM platform. - Conduct virtual open house sessions and information meetings to engage and inform prospective families. - Work closely with marketing and recruitment teams to align messaging and ensure consistency in the admissions process. - Stay up to date on state-specific education savings account (ESA) programs and financial aid opportunities to assist families effectively. - Assist with managing customer service tickets in the CRM platform, providing timely responses and resolutions to family inquiries, technical issues, and general concerns. - Monitor and prioritize incoming tickets, ensuring that all inquiries are addressed promptly and professionally, with a focus on maintaining a positive customer experience. - Work closely with the customer service team to escalate complex issues and collaborate on problem resolution. - Ensure customer service interactions are logged accurately in the CRM, tracking communication and follow-up needs. - Keep detailed, updated notes on family interactions and inquiries in the CRM to maintain clear and consistent communication and to support decision-making throughout the admissions process. - Provide ongoing nurture and support to prospective families, maintaining regular, thoughtful communication until a final enrollment decision is made. - Track and report on key metrics related to the admissions process, including response times, conversion rates, and family engagement, to ensure continuous improvement and effective follow-up strategies. - Analyze data and trends to identify areas for improvement in the admissions and customer service process, helping to optimize the overall family experience. - Ensure all prospect and family data is entered accurately and updated regularly in the CRM to support reporting and follow-up efforts. - Other duties as assigned. Qualifications - 2 years of experience in admissions, enrollment, student services, or a related field, preferably in an online or private school setting. - Proficiency in using student information systems (SIS), CRM platforms, and Microsoft Office/Google Suite. - Familiarity with education savings accounts (ESAs), financial aid, or tuition assistance programs is a plus. - Strong customer service and communication skills with the ability to build rapport and provide personalized support. - Detail-oriented with strong organizational and data management skills. - Experience with CRM platforms and handling customer service tickets is a plus. Education & Certification Requirements - Required - High school diploma required, Bachelor's degree preferred. Benefits - Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success. - Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way. - Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.

• Complete brief mental health assessments, triage, and obtain collateral clinical information for adolescents, young adults, and families via telehealth • Complete timely, high-quality documentation and follow-up for each clinical interaction • Determine clinical fit, risk level, and appropriate next steps—within Flourish or through external referrals • Serve as the clinical subject matter expert on state-specific contracts, admission pathways, eligibility requirements, and referral processes • Communicate with referral sources, managed care organizations, state agencies, juvenile justice programs, child welfare agencies, and other external stakeholders to coordinate admissions and ensure timely progression through the intake process • Track and manage contract-specific admission requirements, timelines, and documentation needs to support compliance and operational excellence • Serve as a trusted team resource regarding contract requirements, referral expectations, and complex admission scenarios • Collaborate closely with multidisciplinary teams including therapists, care advocates, and operations partners • Use clinical judgment to meet families where they are—motivating engagement while maintaining appropriate clinical boundaries • Support with covering full-time assessment role PTO and clinical administrative work as needed

• Consistently practices Patients First philosophy and adheres to high standards of customer service • Responds to questions and concerns • Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary • Maintains patient confidentiality per HIPAA regulations • Provides exceptional customer service to patients • Exceeds all consumer requests and alerts management of issues • Correctly identifies and collects patient demographic information • Interacts with various hospital departments and physicians' offices • Reaches out to patients to schedule appointments • Performs medical necessity checks • Informs patients of financial account issues • Completes out-of-pocket estimations as requested • Provides training and education as needed • Manages work schedule efficiently

Role Description Responsible for communicating and providing information which meets the payor requirements for initial notification of Inpatient admissions and Observation, timely completion of insurance verification, and authorization related activities to financially secure patient accounts. This includes timely submission of appropriate documentation in order to meet third party payor requirements which helps ensure that Prisma Health receives timely and accurate reimbursement. Collaborates as appropriate with other departments to ensure efficient processes and facilitate problem solving. Accountabilities - Acts as the initial point of contact to all payors for Inpatient admissions and Observation, including timely submission of appropriate documentation as required by the payor(s) for the initial authorization/notification purposes. - Ensures appropriate statistical data is obtained for patients in assigned patient population areas; communicating with payors timely and accurately. - Updates and maintains authorization numbers and approved days in registration and/or other applicable systems as appropriate. Secures discharge dates for payers as assigned. - Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry to the employer and/or third party payor. - Documents information obtained through insurance verification in the system. Ensures insurance priorities are correct based on third party requirements/COB. - Initiates pre-certification process as required according to departmental guidelines. - Interviews patients or representatives (in accordance with HIPAA and EMTALA Guidelines) to secure information relative to financial status, demographic data and employment information when necessary. - Enters accurate information into computer database. Accesses Sovera to review and ensure the most recent insurance card is on file. Follows up for incomplete and missing information. Supervisory/Management Responsibilities This is a non-management job that reports to a supervisor, manager, director or executive. Qualifications - Education - High School diploma or equivalent - Experience - 3 years in Revenue Cycle, Patient Access/Billing, Collections and/or Customer Service Requirements - Medical Terminology - Basic computer skills - Knowledge of office equipment - Proficient computer skills (word processing) - Data entry Work Shift Day (United States of America) Location 1200 Colonial Life Blvd Facility 7001 Corporate Department 70019073 PreAccess Services Company Description Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.