• Provide direct supervision and support to QP level coordinators, licensed clinicians and certified peer support specialists. • Monitor team’s quality of work and take corrective action as needed. • Oversee complex cases ensuring sound decision making and wholistic client care. • Support staff to effectively plan and coordinate member transitions from incarceration to the community. • Collect data, assign cases, and conduct quality audits. • Collaborate with internal departments and external systems including prisons/jails, probation/parole, BH/SU providers, and other stakeholders.

Role Description The Delivery Partner will be a key player in our client engagement team, responsible for managing complex solution delivery and client satisfaction while ensuring the work is on strategy, on time, and within budget. The ideal candidate will have a strong technical background, having evolved from a technical, project management, or consulting background into delivery management, and will be skilled at driving scalable enterprise initiatives in a dynamic and entrepreneurial environment. - Solution Delivery: Lead the strategic planning and implementation of complex solutions for clients across various sectors, ensuring alignment with business objectives and ROI expectations. This includes overseeing multiple delivery teams across multiple accounts. - Client Engagement & Account Ownership: Build deep business and technology relationships across your accounts. Serve as the accountable owner for all contractual commitments, authoring SOWs, defining team composition, and ensuring delivery is on strategy, on time, and within budget while driving a culture of continuous improvement. - Technical Leadership & Solution Design: Propose and advocate innovative, technology-driven solutions that drive market differentiation and efficiency. Develop and present detailed solution architectures, conduct architecture reviews and audits, and articulate ROI to client stakeholders. - Project Management: Manage the engagement lifecycle, from lead management and bid qualification to solution development and execution, taking accountability for financial, commercial terms, sourcing, development, and business aspects. - Team Leadership & Collaboration: Lead and grow delivery teams across multiple accounts, providing coaching, mentoring, and development support. Partner closely with product owners, architects, engineers, and QA to drive estimates, delivery plans, and retrospectives while proactively managing risks and issues. - Client Education: Facilitate workshops, presentations, and discussions with client stakeholders to foster buy-in and understanding of proposed solutions. - Industry Awareness: Stay ahead of industry trends, advancements, and best practices to improve our solutions and continuously advise clients on innovative approaches. - Colleague Success & Performance Management: Position assigned Sparq colleagues on Client accounts for success by establishing clear expectations, providing regular coaching and support, and proactively addressing performance issues as they arise. Act as a trusted advocate for both the Client and the Sparq team member. - Business Development through Delivery: Identify and surface new sales opportunities through ongoing delivery conversations with Clients. Ask leading questions to uncover unmet needs Sparq can address, and respond promptly when a Client raises a new priority or challenge. Serve as the first line of organic growth within your accounts. - Commercial & Financial Accountability: Lead engagement renewal and rate negotiation discussions with Clients. Own Sold As Margin attainment for your portfolio, balancing competitive positioning with Sparq’s profitability targets. Maintain a strong command of the financial health of each engagement. Qualifications - Minimum of 10 years of experience in IT services/consulting or solution delivery management, with at least 5 years focused on complex solutions. - Demonstrated ability to develop and implement strategic solutions, preferably with a background in IT consulting, technical project management, or solution delivery. - Strong analytical and problem-solving skills, with the ability to translate complex concepts into clear, actionable strategies. - Excellent interpersonal and communication skills, with a proven track record of building strong client relationships. - Experience in building and leading geographically distributed delivery teams, including experience working with customers' distributed teams and defining the right target operating model. - Exceptional organization, leadership, and stakeholder management skills, with the ability to manage multiple projects and stakeholders simultaneously. - Self-motivated, flexible, multitasking, and reliable in delivering on time, with the ability to work in a fast-paced, highly entrepreneurial environment. - Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related field or equivalent experience. - Demonstrated experience owning client contract renewals, rate negotiations, and margin management within a services or consulting environment. Comfortable with financial accountability and fluent in the commercial dynamics of staffing and solution delivery engagements. - Proven ability to identify and qualify organic growth opportunities within existing accounts. Comfortable asking discovery questions and converting client challenges into scoped opportunities, in partnership with Sparq’s sales team. Benefits - Opportunity to work alongside a talented, diverse team in a collaborative and creative environment. - Ongoing investment in your growth through training, mentorship, and industry certifications. - Hands-on exposure to cutting-edge technologies across multiple industries. - Recognition programs and employee awards within an inclusive culture that celebrates great work, including our AI Innovators Program. - Remote or hybrid work options. - Competitive salary + bonus opportunities. - Robust benefits package, matching 401(k) plan, and substantial PTO. - Tuition reimbursement. Equal Employment Opportunity Policy Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. We are committed to providing equal employment opportunities and believe in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting recruiting@teamsparq.com .

Role Description The Disability Review Operations Manager plays a pivotal role in leading DBQ Generation, Quality Control, and Quality Assurance teams while also serving as the primary DBQ Subject Matter Expert (SME) for the Generation, Quality Control, and Quality Assurance teams, and collaborating with cross-departmental managers as needed to support DBQ knowledge alignment. This role is responsible for ensuring knowledge alignment, training accuracy, and process improvement across DBQ Ops Teams. This role requires a knowledgeable and proactive manager who can work cross-functionally to ensure DBQ accuracy, training standardization, and compliance with VA rating guidelines. Success in this position involves maintaining DBQ training materials for accuracy and relevance, reviewing feedback to identify knowledge gaps, and working with cross-departmental managers to address team training needs. Additionally, tracking and evaluating department data on a weekly, monthly, quarterly, and annual basis is integral to ensuring ongoing success and process optimization. What is expected in this role: - People & Team Leadership - Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams. - Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads. - Lead, align, and develop supervisors to ensure department-wide consistency and accountability. - Coach, mentor, and track team performance against departmental and company goals. - Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns. - Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth. - Act as lead in interview and onboarding processes for all new team members, including GoTeam members. - Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable. - Hold supervisors accountable to their team 1:1s and serve as backup when needed. - Own weekly department meetings and bi-weekly staff check-ins. - Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance. - Eliminate roadblocks across teams and escalate systemic issues proactively. - DBQ Subject Matter Expertise - Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams. - Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria. - Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly. - Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes. - Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised. - Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision. - Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval. - Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off. - Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials. - Process & Compliance - Ensure DBQ-related process updates are implemented and communicated effectively across departments. - Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding. - Manage and report on team compliance within REE Medical's policies and procedures. - Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams. - Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility. Qualifications - Deep, hands-on experience with VA disability claims processes and DBQ completion. - 3-5 years of experience in the DBQ field with advanced understanding of VA disability processes, rating schedules, and regulatory compliance. - Experience within the VA Disability industry outside of REE Medical is strongly preferred. - Bachelor's Degree or equivalent relevant experience required. - Medical training, clinical background, or health sciences education (e.g. medical terminology, anatomy, diagnostic criteria). - Proven ability to lead through supervisors and develop teams in a remote operational environment. - 2+ years of leadership experience managing through supervisors or team leads. - Experience executing the full performance management cycle: coaching, reviews, development plans, and performance concerns. - Experience managing remote teams and fostering an inclusive, high-performance work environment. - Experience ensuring team compliance with PII/PHI safeguarding and data protection protocols. - Experience in developing and maintaining DBQ training resources, ensuring process documentation is clear, accurate, and aligned with VA requirements. - Proficiency with training platforms (Trainual, Spekit, or equivalent). Requirements - Strong analytical, project management, and problem-solving skills, with the ability to evaluate performance metrics and drive continuous improvement initiatives. - Experience with operational reporting, performance dashboards, and metrics tracking systems. - Ability to think strategically while maintaining a detail-oriented, self-motivated, and highly organized approach to managing responsibilities. - Exceptional interpersonal and communication skills, with the ability to effectively collaborate across multiple departments, facilitate training, and navigate complex discussions with professionalism and empathy. - Ability to influence cross-functional teams and align stakeholders to ensure knowledge consistency and process adherence. Benefits - Competitive salary: $90,000 - $100,000/yr depending on experience. - Health, dental, and vision insurance with Company-sponsored Life Insurance. - Retirement savings plan with company match. - Vacation time off, sick time off, and holidays. - Ongoing training and development programs. - Opportunities for advancement within the company. - Flexible work schedules. - Remote first environment with company-wide conferences annually. - Employee assistance program for personal and family well-being. - Employee discounts on products and services through Insperity. - Recognition programs for outstanding performance. - Company-sponsored social events and activities.

• Own the complete renewal lifecycle for an assigned portfolio of customers. • Proactively engage customers well in advance of contract expiration. • Forecast renewal outcomes and maintain an accurate renewal pipeline. • Negotiate renewal terms while protecting revenue and minimizing churn. • Coordinate internal stakeholders to resolve issues that may impact renewals. • Identify upsell, cross-sell, and expansion opportunities within existing accounts. • Partner with Customer Success and Sales to develop account growth strategies. • Present additional products, services, and licensing options aligned with customer needs. • Drive expansion revenue while maintaining high customer satisfaction. • Build trusted relationships with key customer stakeholders. • Understand customer business objectives and align solutions to support their success. • Act as the primary commercial contact during renewal and expansion discussions. • Manage escalations related to commercial agreements and contract negotiations. • Maintain accurate opportunity data in CRM. • Forecast monthly, quarterly, and annual renewal and expansion revenue. • Monitor KPIs including: • Gross Revenue Retention (GRR) • Net Revenue Retention (NRR) • Renewal Rate • Churn Rate • Expansion Revenue • Pipeline Coverage • Work closely with: • Customer Success • Sales • Finance • Legal • Product Management • Operations • Ensure timely contract execution and seamless customer transitions.