• Du führst Demo-Calls durch, in denen du aktiv zuhörst, die Bedürfnisse unserer Kund:innen im E-Commerce - und SaaS-Bereich verstehst und passende Lösungen ableitest • Du bearbeitest eigenverantwortlich Support-Tickets und findest schnelle, kundenorientierte Lösungen • Du arbeitest eng mit unserem Onboarding- & Automation-Team zusammen, um Kundenzufriedenheit sicherzustellen und unsere Lösungen stetig weiterzuentwickeln • Du erstellst eigenständig Content wie Blogartikel, Templates oder Hilfeseiten und unterstützt aktiv bei der Umsetzung unserer KI- & Content-Strategie.

Role Description Pledge Insurance Advisors (PIA), a Farmers Mutual Hail (FMH) company, is looking for a licensed or license-track insurance professional responsible for supporting an assigned book of business and delivering timely, accurate, and consultative service to clients. - Evaluates client requests and gathers underwriting information. - Prepares quotes and proposals. - Recommends appropriate coverage solutions under guidance. - Works with carriers, underwriters, producers, and internal team members to support: - New business - Renewals - Endorsements - Certificates - Claims coordination - Account retention Qualifications - Three or more years of insurance agency, carrier, customer success, account management, or related client service experience. - Associates or Bachelor’s degree in Risk Management, Business, Agriculture, or related field is preferred (high school diploma required). - Proficient with Microsoft Office programs, especially Outlook, Excel, and Word. - Experience with agency management systems, specifically Applied Epic, is highly desired. - Requires sound judgment, urgency, attention to detail, and the ability to apply insurance knowledge to client-specific situations. Requirements - Must obtain Property and Casualty and Crop Insurance License during the first year in position; active license preferred at hire. - Must obtain Crop insurance license within the first year in the position when required by assigned book of business. - Life and Health and/or Excess and Surplus licenses are a plus. Responsibilities - Manages day-to-day service activity for assigned accounts, including: - Client inquiries - Policy changes - Certificates - Billing matters - Claims coordination - Audits - Inspections - Cancellations - Reinstatements - Related service needs - Serves as a licensed client contact by: - Listening to client needs - Gathering exposure information - Identifying service issues - Recommending appropriate next steps within established agency standards - Prepares new business, renewal, endorsement, and account-rounding quotes using carrier portals, broker partners, and agency systems. - Assists in preparing proposals, coverage summaries, premium comparisons, applications, binders, and other client-facing materials. - Reviews policies, endorsements, binders, invoices, certificates, applications, and related documents for accuracy and consistency with client instructions. - Communicates with underwriters and carrier partners to: - Obtain quotes - Clarify underwriting requirements - Resolve eligibility questions - Secure approvals when needed - Supports producers and senior advisors in the new business and renewal process, including: - Submission preparation - Remarketing support - Proposal development - Follow-up - Identifies potential coverage gaps, cross-sell opportunities, and account-rounding opportunities and elevates recommendations to the appropriate producer or senior advisor. Company Description This position is not eligible for sponsorship for work authorization by Farmers Mutual Hail Insurance Company of Iowa. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. Pledge Insurance Advisors (a subsidiary of Farmers Mutual Hail Insurance Company) does not discriminate in employment (EOE). All qualified applicants are encouraged to apply.

• Criar conteúdos para e-mail marketing, push, SMS, webpush e whatsapp com foco no cliente • Automatizar e criar agentes de IA para estratégias, jornadas e processos de CRM • Realizar testes AB para otimização das métricas de negócio e produto • Auxiliar na elaboração de campanhas de marketing

Role Description We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes. This is a remote role based in Ann Arbor, Michigan or Indianapolis, Indiana. The role will manage the Midwest region: Michigan, Ohio, Indiana, Kentucky, Tennessee, North Carolina + Canada. Frequent, same-day travel (at least 50%) to client sites is an essential function of this position. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel throughout the territory up to 20%. Key Responsibilities - Adoption & Customer Success Strategies - Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives. - Proactively monitor customer usage and identify opportunities for improved utilization of platform features. - Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes. - Partner with customers to align platform use with their business goals and uncover growth opportunities. - Account Management & Relationship Building - Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders. - Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty. - Proactively identify upsell opportunities, introduce new features, and ensure customer renewals. - Handle escalations with professionalism and a focus on swift resolution. - Training & Optimization - Manage occasional training, ensuring a smooth and timely implementation process for new users. - Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables. - Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements. - Collaboration & Continuous Improvement - Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements. - Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes. - Develop and contribute to scalable resources, including training materials, playbooks, and success templates. - Stay informed on industry trends, best practices, and customer success innovations to enhance your impact. Qualifications - 3+ years in customer success, account management, or a related customer-facing role in a SaaS software company. - Experience in the automotive industry. - Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously. - Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving. - Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action. - A collaborative mindset and a passion for driving customer success and outcomes. - Ability to travel up to 50%, including overnight travel. Benefits - Competitive base salary with bonus incentive eligibility. - Full benefits (medical, dental, vision, disability). - 401(k) with company match. - On-demand educational courses via LinkedIn Learning. - Tuition reimbursement and continuing education. - Unlimited paid vacation policy. - Flexible work. - Generous Paid Parental Leave program. - Modern office and a dynamic team in downtown Austin with free parking. - Friendly, small company environment with a progressive culture.