• Criar conteúdos para e-mail marketing, push, SMS, webpush e whatsapp com foco no cliente • Automatizar e criar agentes de IA para estratégias, jornadas e processos de CRM • Realizar testes AB para otimização das métricas de negócio e produto • Auxiliar na elaboração de campanhas de marketing

Role Description We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes. This is a remote role based in Ann Arbor, Michigan or Indianapolis, Indiana. The role will manage the Midwest region: Michigan, Ohio, Indiana, Kentucky, Tennessee, North Carolina + Canada. Frequent, same-day travel (at least 50%) to client sites is an essential function of this position. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel throughout the territory up to 20%. Key Responsibilities - Adoption & Customer Success Strategies - Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives. - Proactively monitor customer usage and identify opportunities for improved utilization of platform features. - Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes. - Partner with customers to align platform use with their business goals and uncover growth opportunities. - Account Management & Relationship Building - Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders. - Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty. - Proactively identify upsell opportunities, introduce new features, and ensure customer renewals. - Handle escalations with professionalism and a focus on swift resolution. - Training & Optimization - Manage occasional training, ensuring a smooth and timely implementation process for new users. - Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables. - Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements. - Collaboration & Continuous Improvement - Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements. - Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes. - Develop and contribute to scalable resources, including training materials, playbooks, and success templates. - Stay informed on industry trends, best practices, and customer success innovations to enhance your impact. Qualifications - 3+ years in customer success, account management, or a related customer-facing role in a SaaS software company. - Experience in the automotive industry. - Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously. - Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving. - Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action. - A collaborative mindset and a passion for driving customer success and outcomes. - Ability to travel up to 50%, including overnight travel. Benefits - Competitive base salary with bonus incentive eligibility. - Full benefits (medical, dental, vision, disability). - 401(k) with company match. - On-demand educational courses via LinkedIn Learning. - Tuition reimbursement and continuing education. - Unlimited paid vacation policy. - Flexible work. - Generous Paid Parental Leave program. - Modern office and a dynamic team in downtown Austin with free parking. - Friendly, small company environment with a progressive culture.

Role Description As a Customer Success Manager, LATAM at CrewAI, you will be the strategic partner for our growing portfolio of enterprise customers across Brazil and Latin America. You will own the customer relationship from onboarding through renewal and expansion — becoming a trusted advisor who helps organizations translate their AI investments into measurable business outcomes. This is a high-impact, relationship-driven role at the frontier of enterprise AI, and a pivotal hire as we plant our flag in the region. - Own the full customer lifecycle for a portfolio of LATAM enterprise accounts, from onboarding through renewal and expansion. - Build and maintain deep relationships with customer stakeholders and executive sponsors, acting as a trusted strategic advisor throughout their AI journey. - Define and track success metrics, health scores, and adoption milestones for each account; translate platform usage into business outcomes and ROI. - Design and execute activation strategies — champion programs, office hours, usage reviews, and customized workshops — that drive meaningful platform adoption. - Lead business reviews (QBRs) with customer leadership to demonstrate realized value and align on next steps. - Proactively identify expansion opportunities and partner with sales on upsell and cross-sell initiatives. - Orchestrate cross-functional teams (Product, Engineering, Solutions) to resolve escalations and remove blockers for customer success. - Serve as the voice of the LATAM customer internally, surfacing feedback, regional nuance, and product gaps to Product and Engineering. - Develop and scale enablement resources — playbooks, onboarding guides, training materials — tailored to LATAM markets. - Build and nurture champion communities and power user networks within customer organizations. Qualifications - 4 - 7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company. - Fluent in Portuguese and English; Spanish proficiency strongly preferred. - Proven track record of owning customer outcomes end-to-end — activation, adoption, retention, and expansion. - Experience managing a portfolio of enterprise accounts and navigating complex, multi-stakeholder environments. - Demonstrated ability to connect platform usage to business outcomes and articulate ROI to both business and executive audiences. - Strong facilitation skills — able to design and lead workshops, training sessions, and business reviews that move customers to action. - Exceptional communication and executive presence; can present with confidence at the C-suite level and translate complex concepts for diverse audiences. - Enough technical fluency to be credible with engineering stakeholders and collaborate effectively with technical teams. Preferred Qualifications - Prior experience with AI, ML, or automation platforms in a customer-facing role. - Familiarity with agentic AI concepts, large language models (LLMs), or multi-agent frameworks. - Experience building champion networks, power user communities, or internal advocacy programs within enterprise accounts. - Deep knowledge of LATAM enterprise buying culture, regional regulatory environments, and market nuance. - Background in a high-growth startup or early-stage product company; comfortable operating with ambiguity and evolving processes. - Experience working cross-functionally with Product and Engineering to close customer feedback loops. - Proficiency with CRM and CS tooling. Who You Are - Customer Obsessed: You treat every customer’s success as your own — you anticipate problems before they happen and take ownership of outcomes, not just activities. - Builder Mindset: You don’t wait for customers to engage — you build the programs, communities, and frameworks that make engagement inevitable. - Clear Communicator: You can walk a VP of Engineering through an architecture decision and a CMO through an ROI analysis — in Portuguese, Spanish, or English. - AI-Curious: You follow the AI ecosystem closely, bring genuine curiosity to every customer conversation, and help customers see what’s possible with agentic AI. - Collaborative: You thrive in cross-functional environments, share your playbook generously, and raise the bar for everyone around you. Benefits - Competitive salary and equity in a fast-growing AI infrastructure company. - Opportunity to work at the frontier of agentic AI with some of the most ambitious enterprise teams in the world. - Remote-friendly culture with flexible working arrangements. - Dedicated budget for learning, conferences, and professional development. - Access to cutting-edge LLM credits, tooling, and infrastructure. - Collaborative, low-ego team that moves fast and celebrates wins together.

Role Description Sequencing.com is seeking a Customer Success Specialist to join the team. In this role, you will provide exceptional customer support, troubleshoot technical issues, and escalate complex issues to the customer support management team when needed. This role is focused on improving the overall customer experience by delivering 5 star customer support in a fully remote, shift based environment. - Provide responsive, high quality support to customers across email, phone, real time online chat, Intercom, Facebook, Reddit, and X. - Respond to customer questions related to product features, troubleshooting, billing, and general support with accuracy, empathy, and urgency. - Provide order and technical support for e-commerce platforms, marketplaces, and digital subscriptions. - Monitor and manage customer issues through resolution, escalating complex matters when needed. - Maintain accurate records of customer interactions and follow up to ensure a strong customer experience. - Partner across engineering, product, and sales to help resolve customer concerns and improve support outcomes. - Contribute to customer support documentation, including customer education content and how to guides. - Identify trends in customer feedback and share insights that help improve the overall customer experience. Qualifications - 1+ years of experience in customer support, customer success, or a similar role, with experience supporting online and digital services. - Experience using Zendesk, Intercom, Jira, or similar ticketing systems to manage, document, and resolve customer issues. - Experience supporting customers across email, phone, real time online chat, Intercom, Facebook, Reddit, and X, with strong written communication and follow up skills. - Experience troubleshooting customer, order, and technical issues across e-commerce platforms, marketplaces, digital subscriptions, CMS environments, and payment processing dashboards. - Experience using Slack, Zoom, and AI tools to support communication, collaboration, and customer support workflows. - Experience assessing and responding to support requests, feedback, and complaints, including triaging urgent issues, using de-escalation strategies, and navigating internal resources to find solutions. - Minimum 6+ months of remote work experience, with weekend and night availability required to support a fully remote, shift based environment. - Experience in tech support, genetics, healthcare, biotechnology, or SaaS is preferred; multilingual proficiency and familiarity with AI driven support tools and automation are a plus.