Role Description We are looking for a Business Operations Associate to join our Business Operations team. This role involves supporting the coordination and operational implementation of new projects, contributing to successful onboarding and go-live processes. - Support the implementation, onboarding and go-live of new projects - Assist in managing operational aspects of ongoing projects - Help create and maintain dashboards and reporting tools to monitor daily activity and performance - Provide reactive support by addressing operational issues promptly and effectively - Collaborate with cross-functional stakeholders, supporting alignment and smooth communication - Contribute to structured processes that drive operational efficiency and customer success Qualifications - Fluency in both Portuguese and English, with the ability to communicate clearly in writing and in conversation - Availability to travel when required - Up to 2 years of professional experience, or a recent academic background, in Business Operations, Project Management, Management, Engineering, or a related field. Internships are also valued - The ability to organise your work, manage multiple priorities, and consistently meet deadlines - The ability to analyse information, identify patterns, and use data to support decision-making - A proactive approach to identifying issues, proposing solutions, and following through until resolution - The ability to build effective working relationships with different stakeholders and collaborate across teams - Curiosity to understand how processes work and identify opportunities to improve them - Attention to detail when managing operational activities, documentation, and reporting Requirements - Have previous experience in operations, project coordination, or customer-facing roles (a plus) - Have worked in a technology, healthcare, or services environment (a plus) - Have experience working with multiple stakeholders or cross-functional teams (a plus) Recruitment Stages - People Interview: A conversation to get to know you better, explore your background and motivation, and introduce you to knok, our culture, and the role - Final Interview: A conversation with the hiring manager to explore your experience in more detail, discuss how you approach operational challenges, and give you the opportunity to learn more about the team and the role

• Run the day-to-day financial operations of clients • Monitor team’s usage of internal procedures • Manage onshore and offshore staff • Assist in the preparation of financial statements • Manage communications with stakeholders • Review and resolve inaccuracies in accounting information • Advise on technical accounting decisions • Encourage ongoing improvement of internal operations

• Run the day-to-day financial operations of clients including general ledger, payables, receivables, payroll, collections, and financial reporting • Monitor team’s use of internal procedures and controls • Manage both onshore and offshore staff on an ongoing basis • Assist in the preparation of financial statements in compliance with official guidelines • Manage communications with various stakeholders • Handle journal entries, reconciliations, and monthly/annual closing processes • Assist in the preparation of budgets and forecasts • Review accounting information to resolve inaccuracies • Convert customers to new accounting systems • Advise and assist with technical accounting decisions

• Plan and supervise assigned engagements • Acquire a working knowledge of the client’s business • Review all workpapers • Review financial statements for accuracy and completeness, including note disclosures • Analyze balance sheet accounts and prepare reconciliations • Perform daily posting of cash transactions and ensure cash reconciliations are timely • Perform periodic internal audits on specific activity to ensure compliance with internal controls • Research and facilitate the resolution of issues arising during engagements • Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements. • Active involvement in professional development of staff • Prepare staff evaluations