Role Description We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility . - Schedule: Monday through Friday, Schedule varies as needed 8:00 AM to 6:00 PM Eastern Time - Compensation: $22.00 to $25.00 per hour (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. In this role, the New Patient Liaison will: - Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business. - Use a “soft sell” and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility. - Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present. - Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales. - Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers. - Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department. - Follow-up with all prospective customers. Qualifications - Bachelor’s degree preferred. - Five years customer service experience with at least two-three years inside sales experience. - Competency in active listening and relationship building, and ability to communicate with empathy. - Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family. - Ability to communicate accurately and concisely. - Excellent interpersonal and telephone skills. Bilingual would be a plus. - Ability to function in a self-directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through. - Working knowledge of healthcare services/fertility is a plus. Benefits - Medical, dental, and vision insurance (Full-Time Employees). - 401(k) with company match. - Tuition assistance and professional development support. - Performance-based bonus opportunities. - Generous paid time off, paid holidays, and paid parental leave. - Life and disability benefits. - Fertility Discount Program. - Employee wellness and recognition programs.

• Conduct specialist seating and postural assessments for individuals with complex clinical needs and provide written reports and recommendations. • Provide expert clinical recommendations relating to seating, positioning, pressure care, and mobility as queries arise. • Support Occupational Therapists, Physiotherapists, Case Managers, and healthcare teams with product selection and prescription. • Deliver joint visits, demonstrations, and clinical consultations with HSE OT's and product specialists. • Develop and deliver educational webinars, workshops, training sessions, and CPD events. • Build and maintain strong relationships with healthcare professionals, community services, hospitals, and care providers. • Support product development and innovation by providing clinical insight and market feedback. • Represent Accora at conferences, exhibitions, and professional events. • Contribute to clinical resources, best practice guidance, and educational content. • Work collaboratively with commercial and customer support teams to ensure exceptional customer experiences.

• Uses evidence-based counseling and psychotherapeutic techniques to assist people in identifying and resolving personal, social, vocational, intrapersonal, and interpersonal concerns • Develops and implements client treatment plans based on mutually accepted goals • Adapts therapeutic approach to meet the needs of individual clients • Maintains confidentiality according to HIPAA, in addition to federal or state laws

• Provide therapy to patients scheduled by the organization • Focus on teletherapy and provide client care • Concentrate on patient care while administrative tasks are handled by the organization • Participate in continuing education and supervision