• Manage document workflows, including processing, quality assurance, and adherence to internal procedures. • Conduct incoming claim reviews, assign statuses, organize data, ensure accuracy, and route files to auditors. • Collaborate with internal teams to maintain the import queue, reconcile balances, validate charges, correct errors, and manage claim routing. • Oversee file intake and output, addressing discrepancies, errors, and inquiries. • Identify and report production environment issues by submitting detailed service tickets. • Analyze data trends across documents and systems, providing updates on status, claims routing, efficiency, inventory, and volume to relevant teams. • Monitor file-sharing processes, ensuring data transfer accuracy and appropriate volume levels. • Perform data entry for itemized bills. • Complete additional tasks as assigned.

• Monitors and manages incoming patient and prescription-related communication channels, including the main fax server and electronic prescription queue. • Prioritizes and triage incoming communication based on urgency and relevance, ensuring timely processing and response. • Creates and maintain accurate patient profiles in CPR+, including demographic information, medication history and lab information. • Verifies patient information and ensure compliance with privacy regulations when setting up new profiles. • Receives and processes new drug orders from referral sources, ensuring accuracy and completeness of prescription information. • Verifies prescription details, including medication name, dosage, and instructions, and enter orders into CPR+. • Communicates effectively with pharmacy staff, healthcare providers, and patients to address any questions or concerns related to incoming prescriptions or patient profiles. • Collaborates with Document Management Supervisor to ensure seamless coordination of prescription processing and patient care.