Role Description The University of Miami/UHealth Department of Health Information Management has an exciting opportunity for a full-time Health Information Technician III to work remotely. The HIM technician III has expert level healthcare medical record processing skills with knowledge and ability to process release of information requests to all requestors, both internal and external in accordance with regulatory guidance in both paper and electronic formats. - Broad spectrum of knowledge of health information management functions such as document imaging, deficiency tracking, chart completion. - Utilizes technology to provide a comprehensive record set, upon request. - Understands the required elements of a compliant authorization for release of information. - Identifies what is contained in the designated record set and how to produce an accurate and complete copy for all requestors and request types. - Identifies when special authorization is required for the disclosure. - Understands requirements of the Health Information Portability and Accountability Act (HIPAA) and the concept of Treatment, Payment, and Healthcare Operations (TPO) as it relates to release of information and disclosure management. - Understands the process for secure electronic transmission of protected health information (e.g., encrypted emails, faxes, etc.) and applies best practice. - Identifies and validates restrictions on protected health information. - Differentiates between individual patient rights versus the rights of an authorized recipient. - Differentiates between primary and secondary systems (e.g., legacy/historical systems) to understand how information is retrieved to complete a disclosure of protected health information. - Identifies and correctly applies retention requirements for request processing understanding the role of the information blocking regulation and information blocking exceptions when limiting factors apply. - Applies fee schedules as per policy, procedure, rules, and other guidelines. - Understands actions required to include elements of electronic discovery (e-discovery). - Adheres to University and unit-level policies and procedures and safeguards University assets. Qualifications - High school diploma; Associate level degree in relevant field (preferred). - Minimum 3-5 years of relevant experience. - RHIT or RHIA preferred. - Ability to maintain strong, positive customer service relationships under pressure and to communicate effectively. - Skill in completing assignments accurately and with attention to detail. - Ability to analyze, organize and prioritize work under pressure while meeting deadlines. - Ability to process and manage confidential information with discretion. - Ability to work independently and/or in a collaborative environment. - Any relevant education, certifications and/or work experience may be considered. Requirements - Creates, processes, and fulfills release of information requests as assigned (35-60 requests/day) with 95-100% accuracy. - Participates in workflows to prioritize requests by requestor type to ensure internal departmental deadlines are met (turnaround times 24-48 hours depending on request type). - Follows processes and methods to ensure fulfillment of routine and non-routine disclosures in accordance with regulatory requirements. - Recognizes deficiencies within a record and/or sensitive information to ensure records are not inappropriately released. - Reviews patient FYI flags and chart advisories as appropriate. - Processes release of information requests efficiently and accurately by selecting components of the medical records that are commonly requested (e.g., history and physical, operative report, and/or discharge summary). - Applies critical analysis of advanced care planning documentation (healthcare surrogate and/or living wills) to support patient preferences for end-of-life care and integration within the patient’s medical record. - Assigns documentation to the correct patient, encounter level, document type, physician, and location in the medical record. - Ensures high level confidentiality processes with the ability to communicate to patients and/or representatives ways to gain access to their medical information. - Achieves and maintains departmental quality and productivity expectations. - This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission and more.