• Supports retention and degree completion by assisting learners to explore alternative funding options • Advises learners regarding eligibility criteria and application procedures for all available federal, state scholarships, as well as institutional financial assistance programs • Collaborates cross-functionally to process additional funding to cover a learner’s remaining gap balance • Provides financial resources regarding scholarships and private lending options • Provides ongoing updates regarding status of gap balance funding and/or disbursement details • Reviews learners’ documents and applications for accuracy and completeness to proceed with funding processing • Performs consistent and thorough audits of portfolio to ensure funding matches the general ledger postings • Participates in the successful implementation of other functional projects as they arise

• Assist in developing and implementing innovative programs to onboard, train, mentor, develop, engage, and retain the colleges collaborators • Provide consultation and support services in curriculum delivery, strategies, assessment, and technology • Facilitate faculty development and enhancement of teaching skills and knowledge • Design and implement programs to ensure institutional compliance with policies and best practices • Manage multiple projects under tight deadlines • Identify training needs and coordinate with subject matter experts • Analyze problems/issues of diverse scope and determine solutions • Provide support for existing online faculty and professional development offerings • Maintain records to track and monitor faculty progress and participation

• Design and develop concept-based, competency-driven assessments that support institutional and programmatic outcomes across nursing programs. • Create varied assessment types, including traditional item formats, authentic assessments, adaptive tests, and technology-enhanced items. • Develop and refine detailed scoring rubrics and performance evaluation criteria. • Partner with SMEs, faculty, psychometricians, and curriculum design teams to validate and pilot new assessments.

• Provides expertise and training to function leaders, learners, and collaborators on systems • Supports Help Desk functions and ticketing • Engages throughout the lifecycle of a ticket • Collaborates with other functions for end user satisfaction • Ensures quality control standards are upheld