• Review and identify high-cost or therapeutically inappropriate medications prior to claim submission • Conduct outreach to hospice partners regarding medication alternatives and formulary considerations • Support efforts to reduce claim rejections, delays, and unnecessary medication-related costs • Maintain accurate medication profiles, eligibility information, and supporting documentation • Assist with medication claims research, prior authorization requirements, and claims resolution • Provide responsive, high-quality support to hospice staff regarding pharmacy benefit services • Train and support hospice staff utilizing multiple e-prescribing platforms • Manage multiple work queues, requests, and support activities while maintaining service-level expectations • Ensure medication records, user profiles, and system data remain accurate, complete, and up to date • Act as a liaison between hospice staff, clinical pharmacists, operations teams, and technical support personnel