• Shape what gets made and how good it is. • Develop video concepts from title and thumbnail to challenge structure and payoff. • Own performance review across channels analyzing what worked and what didn't.

• Lead design initiatives across a variety of complex projects • Act as both a hands-on expert and team leader in creative technology • Drive the use of emerging technologies and set prototyping standards • Oversee the end-to-end design process from discovery through user testing • Build relationships with senior client stakeholders and mentor teams

Role Description Meridio is a remote-first company on a mission to make health benefits for small businesses simple, affordable, and accessible. We’re looking for a Coverage Strategist to make sure customers are set up for success before onboarding begins. This role reports to the Senior Coverage Strategist and partners closely with Sales, Benefits, Client Success, and Implementation. You’ll help validate the benefits strategy, pressure-test the details, and create a cleaner handoff from Sales into Implementation. This is a high-impact role for someone who understands benefits, loves details, and can create clarity in the messy middle between “we sold it” and “we launched it.” If you enjoy untangling complex benefits situations, reducing confusion, and making processes better than they were yesterday, we’d love to meet you. What You’ll Do - Benefits Strategy & Deal Readiness - Partner with Sales to review new opportunities and validate the proposed benefits strategy. - Support plan strategy, carrier fit, contribution structure, and choice-plan considerations. - Identify potential risks, gaps, or customer confusion before implementation begins. - Help customers and internal teams understand key decisions, tradeoffs, and next steps. - Serve as a benefits strategy resource for deals that need deeper insurance or carrier knowledge. - Implementation Preparation - Prepare clean, complete implementation details after plan selection. - Confirm key setup items like employer profile details, plan selections, contribution strategy, census details, and carrier requirements. - Help ensure applications, profiles, and handoff materials are accurate and ready for the next step. - Reduce avoidable back-and-forth between Sales, Benefits, Customer Success, and Operations. - Carrier & Plan Support - Support carrier-facing work related to plan readiness, group setup, and benefits strategy. - Review plan options, contribution details, and setup requirements for accuracy. - Translate carrier and benefits requirements into clear next steps. - Identify recurring issues in plan setup, carrier workflows, or customer education. - Process Improvement & Documentation - Create and improve SOPs, handoff templates, checklists, and internal documentation. - Identify workflow gaps between Sales, Benefits, Customer Success, and Operations. - Build scalable processes for choice deals, small group workflows, carrier readiness, and employer education. - Turn recurring issues into better documentation, clearer expectations, and smoother handoffs. - Cross-Functional Collaboration - Partner closely with Sales, Benefits, Client Success, Operations, and Product. - Communicate risks, open items, and process gaps clearly and proactively. - Bring a solutions-oriented mindset to complex customer situations. - Help create a more consistent customer journey from sales conversation to benefits launch. 30/60/90 Outcomes - 30 Days - Learn Meridio’s product, customer journey, sales process, benefits workflows, and implementation process. - Understand current handoffs between Sales, Benefits, Client Success, and Operations. - Shadow customer onboarding, plan strategy, carrier, and implementation conversations. - Begin reviewing customer scenarios and supporting internal teams with guidance. - 60 Days - Begin owning implementation readiness for selected customers or deal types. - Partner with Sales and Client Success to validate plan strategy, contribution details, and setup readiness. - Prepare clear handoff materials that reduce confusion and rework. - Contribute improvements to SOPs, checklists, and documentation. - Build trusted working relationships across Sales, Benefits, Client Success, and Operations. - 90 Days - Own the benefits strategy and implementation-readiness workflow for assigned customers or deal types. - Improve the quality and consistency of handoffs from Sales to Implementation. - Help reduce repeat conversations, avoidable customer confusion, and downstream operational issues. - Become a trusted internal partner for benefits strategy, carrier readiness, and implementation planning. - Drive process improvements that create a smoother, more scalable customer experience. What Great Looks Like - Customers enter implementation with clear expectations, accurate details, and fewer open questions. - Internal teams have the information they need to move quickly and confidently. - Plan selections, contributions, carrier requirements, and setup items are reviewed carefully. - Small groups and choice-plan customers have a smoother, more thoughtful experience. - Recurring issues become better processes, templates, and documentation. - Handoffs feel organized, complete, and easy to act on. - The role becomes a trusted bridge between customer strategy and operational execution. Qualifications - 4+ years of experience in employee benefits, benefits administration, insurance operations, implementation, customer success, broker support, carrier operations, or a related field. - Strong understanding of group health benefits, plan design, employer contributions, eligibility, enrollment, and carrier workflows. - Ability to translate complex benefits concepts into clear, practical guidance. - Exceptional attention to detail and comfort managing complex customer information. - Strong written and verbal communication skills. - Ability to work cross-functionally and influence without direct authority. - High ownership, strong judgment, and comfort operating in a fast-moving environment. - Active health and life insurance license, or willingness and ability to obtain required licensing within 90 days of hire. Nice-to-Haves - Experience with small group benefits, level-funded plans, fully insured plans, PEOs, or broker/carrier workflows. - Experience supporting implementation, onboarding, or customer operations in benefits, HR tech, insurance, or healthcare. - Experience creating SOPs, process documentation, templates, or internal enablement resources. - Familiarity with HubSpot, Rippling, Employee Navigator, carrier portals, or similar systems. - Startup or high-growth company experience. Benefits - 401(k) with match - Discretionary Time Off (DTO) - 100% employer-paid health insurance premiums for employees - Equity - Remote-first with purposeful on-sites - High-ownership, high-candor culture — we value clarity, empathy, and action

Role Description This is a remote position. In this role, you are responsible for managing a dynamic team of producers, directors, editors, sound designers, directors of photography, graphic designers, scriptwriters, and copywriters in creating original visual content. You will inspire and develop new ideas, manage the team, ensure the quality of deliverables, and captivate the target market with original programming. What you’ll do: - Creative Direction: - Create and communicate Roundglass original concept and brand narrative approach while ensuring alignment with the organization's principles, purpose, and ambitions. - Examine all video products for inventive tone, voice, and general style in compliance with RG business policies. - Lead the creative direction for storytelling related to critical organizational needs, promotional campaigns, Foundation promotions, and significant narrative films. - Brand Identity: - Oversee the creation and maintenance of a consistent brand identity across all creative outputs, including narrative. - Select the top creatives and visual designers for all outward-facing content. - Storytelling: - Conceptualize and script compelling stories that effectively communicate Roundglass’ core messages and resonate with the target audience. - Oversee and produce company storytelling brand videos. - Content Production: - Take the lead in directing and producing creative content, such as films, social media campaigns, website content, and other multimedia products, while maintaining high quality and adherence to brand rules. - Look for opportunities to find distinct perspectives of RG, overall wellbeing, and assist in developing pitch plans accordingly. - Team Leadership: - Work closely with the Studio Operations Lead for resource allocation. - Manage and mentor the team, providing guidance, feedback, and support to foster a collaborative and high-performing creative environment. - Resource Allocation Management: - Collaborate with Studio Operations Lead for resource allocation and external vendor relationships, ensuring efficient and effective resource utilization. - Cross-functional Collaboration: - Collaborate closely with editorial, marketing, communications, and other departments to understand their requirements and translate them into impactful creative strategies and executions. - Trend Analysis: - Stay up to date with industry trends, emerging technologies, and best practices in storytelling and creative production to continuously innovate and enhance Roundglass's creative outputs. Qualifications - 8+ years of Creative Direction, Brand identity, Storytelling experience - Preferred experience in the wellbeing space - Strong written and verbal communication skills - Ability to present complex issues in a clear manner - Ability to multitask in a fast-paced, ambiguous environment - Ability to work proactively and independently and manage multiple projects with competing priorities - Familiarity with a start-up environment preferred