• Handles inquiries appropriately and effectively, communicating knowledge of all programs, prices, level of care, and admission protocols. • Presents overall key program talking points, features, and benefits, for designated Outpatient locations. • Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support. • Communicates with referents, clients, and families appropriately and effectively. • Uses the referral process to build relationships with new referents and engages in collaboration with referents. • Assesses all for potential admissions and makes LOC determinations based on treatment needs and refers to the appropriate level of care. • Completes all required paperwork to facilitate a smooth admission process into all levels of care. • Plans and coordinates all admissions and acts as the “concierge” to ensure that the admissions process proceeds smoothly. • Communicates clinical and treatment needs of potential admissions to the clinical team. • Follows up on all open referral calls/cases with the potential resident, family, referent, and/or marketing team member until the case is closed or admitted. • Facilitates communication with designated Outpatient Office Coordinator and/or Outpatient Executive Director as needed for each admission. • Ensures follow-up with referral sources following admissions, discharges, and during the treatment process. • Ability to work remotely, making full use of software platforms to effectively communicate with onsite teams.