• Collaborate with franchisees to develop and implement effective business plans that align with both their individual goals and the overall franchise strategy. • Provide guidance on financial management, marketing strategies, and operational efficiency. • Regularly assess and analyze franchisee performance, identifying areas for improvement and opportunities for growth. • Deliver training programs and workshops to enhance the skills and knowledge of franchisees. • Act as a point of contact for franchisees to address concerns, resolve issues, and provide solutions to challenges they may encounter. • Facilitate regular forums and meetings for franchisees to share best practices, success stories, and lessons learned. • Stay informed about industry trends, market conditions, and competitive landscapes.

• Leverage expertise to grow a role that offers varied and challenging work • Provide support to franchisees utilizing FAST Remote Estimating Service • Assist in driving performance to exceed Customer (franchisee) and Carrier expectations • Provide ongoing FAST process training and support to franchisees • Assist in creating and updating training materials related to best practices • Provide onboarding and ongoing coaching support to the FAST Estimating Team • Coordinate communication between the FAST Team, other PDRI team members, and franchisees • Provide direct support to the network in writing estimates during spike volumes • Ensure scoping and documentation practices are driving accurate and profitable estimating

• Coach the franchisees and their teams • Lead and mentor the franchises • Inspire and obtain results through coaching of the franchisees • Increase value, equity, and profitability for the region • Consult and hold franchisees accountable for their goals • Build relationships with franchisees • Conflict resolution with franchisees • Facilitate conferences and trainings for franchisees • Contribute to network-wide initiatives • Visit franchisees within your region to review specific issues and goals

• Seeking initial information on clients’ backgrounds, situations, and goals via introductory meetings. • Proposing and finalising scopes of services for clients. • Holding ad-hoc and / or regularly scheduled coaching sessions with clients to address their questions, help them reach their goals, and be a compassionate and non-judgmental listener. • Accompanying clients on clinic / hospital visits and relevant calls with doctors and other healthcare professionals, recording and summarising meetings if required. • Gathering data on clients’ diagnoses, prognoses, and treatment options (including non-standard treatments) from doctors and other healthcare professionals as well as from online research, challenging doctors and healthcare professionals in a respectful manner if necessary. • Summarising and presenting information to clients, including comparison of multiple opinions / conclusions from different sources, graphic layout of treatment paths, etc. • Contacting care providers for information on treatment offering and price, and negotiating and arranging treatment on behalf of clients. • Providing advice and input on our service, including preparing and editing frameworks, processes, and templates. • Participating in marketing initiatives. • Attending various training and / or certification courses according to business needs. • Other tasks as required.