Building Strength Together
Member Relationship Advisor
Location
Pennsylvania
Posted
16 hours ago
Salary
0
Seniority
Mid Level
Job Description
Member Relationship Advisor
Citadel Credit Union
• Address the needs of our members to ensure their experience is truly exceptional • Handle member interactions that lead to a successful outcome and exceptional experience • Perform member transactions with accuracy while maintaining confidentiality • Identify solutions and make recommendations that deepen the member relationship and strengthen credit union relationship • Promote credit union products and services, based on account review, while assisting members • Advise, educate, and engage members on our suite of digital banking services • Maintain advanced knowledge level of Citadel’s consumer and business product lines to effectively recommend appropriate products and troubleshoot Citadel’s services • Collaborate with team members to achieve overall contact center goals and objectives • Consistently achieve or exceed member experience and production metrics • Continuous education on industry trends and best practices • Meet and comply with all the requirements set forth in the SAFE Act including but not limited to successful completion of the required background checks
Job Requirements
- High school diploma; College degree preferred
- 1-2 years of retail experience; contact center experience is a plus
- Proficient knowledge and understanding of contact center technologies and data analysis
- Proven track record of delivering exceptional service
- Proven track record of strong goals performance
- Exceptional communication and interpersonal skills
- The ability to work under pressure
- Integrity, Accountability, and Resiliency.
- A fluent English-speaking person.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Drug-free workplace
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