• Provide technical support via phone, email/tickets, and chat • Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance • Troubleshoot and resolve advanced website and email issues • Install, configure, maintain, and fix errors for content management systems like WordPress • Explain DNS settings and web design tools in a way customers can understand • Address and escalate pre-sales, sales, and billing inquiries as needed • Schedule and conduct callbacks to ensure a smooth support experience • Deliver an outstanding customer experience and help maintain high satisfaction levels • Support other tasks or projects as assigned to meet team and business needs

Role Description Your main goal will be to help enterprise customers turn automation from isolated workflow wins into a scalable operating model that drives measurable business impact. - Drive customer outcomes during deployments. - Lead the organizational workstream during focused on-site deployments, from executive kickoff to closeout. - Partner closely with a Forward Deployed Engineer to turn customer problems into adopted workflows that solve real operational pain. - Keep the engagement focused on the highest-value opportunities, not just the most technically interesting ones. Build the automation operating model: - Guide customers in implementing the automation operating and governance model they need to scale n8n sustainably. - Help define ownership, decision-making, prioritization, enablement, and adoption practices across technical and business teams. - Leave customers more capable and confident by making automation part of how their organization works. Identify, prioritize, and prove automation opportunities: - Map business processes to uncover high-impact automation opportunities across unfamiliar customer environments. - Develop and manage an automation roadmap with clear prioritization criteria, sequencing, and ROI logic. - Build business cases in the customer’s language by estimating impact, modeling value, and connecting automation to executive priorities. Navigate organizations and scale what works: - Build trust across technical teams, operators, executives, champions, skeptics, and the people who actually make decisions. - Identify upsell and expansion signals during engagements and hand them cleanly to the Customer Success team. - Feed learnings from every deployment into n8n’s internal playbooks, product feedback loops, and repeatable deployment motions. Qualifications - Enterprise deployment experience: Worked in deployment, implementation, consulting, solutions, or technical customer success roles at a B2B software company. - On-site customer experience: Knowledge of driving adoption with enterprise customers in complex, high-stakes environments. - Business process mapping: Ability to walk into an unfamiliar operation, ask the right questions, and turn what you learn into clear automation opportunities. - Operating model thinking: Help customers define the governance, ownership, and ways of working needed to scale automation sustainably. - ROI and prioritization: Build value cases, estimate impact, and help customers prioritize an automation roadmap based on business outcomes. - Technical fluency: Understand technical architecture, can demo convincingly, and can spot when a solution is not aligned with the customer’s needs. - Organizational navigation: Build trust across levels, manage competing priorities, and identify who can actually make decisions. - Storytelling: Make complex technical concepts clear, compelling, and easy for senior stakeholders to champion internally. - Travel readiness: Willing to travel for on-site engagements roughly 30–50% of the time across Europe. - English fluency: Communicate clearly and confidently in English with technical, operational, and executive audiences. Requirements - Nice-to-haves: - European languages: Speak one or more additional European languages. - Automation experience: Helped customers adopt workflow automation, integration, AI automation, or internal tooling platforms. - Change management: Guided teams through new operating models, governance processes, or technology adoption programs. - Enterprise transformation: Worked on transformation initiatives where success depended on stakeholder alignment, enablement, and measurable business outcomes. - Product feedback instincts: Turn field learnings into crisp feedback that helps product and engineering teams build what customers actually need. Benefits - Competitive compensation: Fair and attractive pay. - Ownership: Get a slice of n8n with equity. - Work/life balance: - Europe: 30 days of vacation, plus public holidays. - US: 20 vacation days, 8 sick days, plus public holidays. - Health & wellness: - Europe: Benefits according to local country norms. - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families. - Future planning: - Europe: Pension contributions according to local country norms. - US: 401(k) retirement plan with a 4% employer match. - Financial security: - Europe: Benefits according to local country norms. - US: Company-paid short-term and long-term disability insurance, plus life insurance. - Career growth: €1K (or equivalent) per year to spend on courses, books, events, or coaching. - A passionate team: Regular hackathons to build the coolest things with our product. - Remote-first: Team works remotely across Europe, with regular off-sites for team bonding. - Giving back: $100 per month to support open source projects. - AI enablement: Unlimited AI budget to explore and use the best tools. - Transparency: Everyone knows what everyone’s working on and how the company is doing.

• Rate a series of text-to-speech clips • Listen to audio segments read in Canadian French • Judge each voice on a scale according to a task question • Tasks will be run in the ADAP tool, completed on a first come first serve basis, ideally within 2-3 days.

• Join our team as an Independent Contractor for Project Morava. • Participants contribute by reading and recording short, scripted prompts in French. • These recordings are used to train and evaluate speech recognition models.