Role Description Your main goal will be to help enterprise customers turn automation from isolated workflow wins into a scalable operating model that drives measurable business impact. - Drive customer outcomes during deployments. - Lead the organizational workstream during focused on-site deployments, from executive kickoff to closeout. - Partner closely with a Forward Deployed Engineer to turn customer problems into adopted workflows that solve real operational pain. - Keep the engagement focused on the highest-value opportunities, not just the most technically interesting ones. Build the automation operating model: - Guide customers in implementing the automation operating and governance model they need to scale n8n sustainably. - Help define ownership, decision-making, prioritization, enablement, and adoption practices across technical and business teams. - Leave customers more capable and confident by making automation part of how their organization works. Identify, prioritize, and prove automation opportunities: - Map business processes to uncover high-impact automation opportunities across unfamiliar customer environments. - Develop and manage an automation roadmap with clear prioritization criteria, sequencing, and ROI logic. - Build business cases in the customer’s language by estimating impact, modeling value, and connecting automation to executive priorities. Navigate organizations and scale what works: - Build trust across technical teams, operators, executives, champions, skeptics, and the people who actually make decisions. - Identify upsell and expansion signals during engagements and hand them cleanly to the Customer Success team. - Feed learnings from every deployment into n8n’s internal playbooks, product feedback loops, and repeatable deployment motions. Qualifications - Enterprise deployment experience: Worked in deployment, implementation, consulting, solutions, or technical customer success roles at a B2B software company. - On-site customer experience: Knowledge of driving adoption with enterprise customers in complex, high-stakes environments. - Business process mapping: Ability to walk into an unfamiliar operation, ask the right questions, and turn what you learn into clear automation opportunities. - Operating model thinking: Help customers define the governance, ownership, and ways of working needed to scale automation sustainably. - ROI and prioritization: Build value cases, estimate impact, and help customers prioritize an automation roadmap based on business outcomes. - Technical fluency: Understand technical architecture, can demo convincingly, and can spot when a solution is not aligned with the customer’s needs. - Organizational navigation: Build trust across levels, manage competing priorities, and identify who can actually make decisions. - Storytelling: Make complex technical concepts clear, compelling, and easy for senior stakeholders to champion internally. - Travel readiness: Willing to travel for on-site engagements roughly 30–50% of the time across Europe. - English fluency: Communicate clearly and confidently in English with technical, operational, and executive audiences. Requirements - Nice-to-haves: - European languages: Speak one or more additional European languages. - Automation experience: Helped customers adopt workflow automation, integration, AI automation, or internal tooling platforms. - Change management: Guided teams through new operating models, governance processes, or technology adoption programs. - Enterprise transformation: Worked on transformation initiatives where success depended on stakeholder alignment, enablement, and measurable business outcomes. - Product feedback instincts: Turn field learnings into crisp feedback that helps product and engineering teams build what customers actually need. Benefits - Competitive compensation: Fair and attractive pay. - Ownership: Get a slice of n8n with equity. - Work/life balance: - Europe: 30 days of vacation, plus public holidays. - US: 20 vacation days, 8 sick days, plus public holidays. - Health & wellness: - Europe: Benefits according to local country norms. - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families. - Future planning: - Europe: Pension contributions according to local country norms. - US: 401(k) retirement plan with a 4% employer match. - Financial security: - Europe: Benefits according to local country norms. - US: Company-paid short-term and long-term disability insurance, plus life insurance. - Career growth: €1K (or equivalent) per year to spend on courses, books, events, or coaching. - A passionate team: Regular hackathons to build the coolest things with our product. - Remote-first: Team works remotely across Europe, with regular off-sites for team bonding. - Giving back: $100 per month to support open source projects. - AI enablement: Unlimited AI budget to explore and use the best tools. - Transparency: Everyone knows what everyone’s working on and how the company is doing.