• Retener a los clientes mediante descuentos, promociones, ofreciéndoles amplificadores gratis y asi evitar que el cliente se de la baja de su servicio hogar • Horario FULL TIME A ELEGIR: -Lunes a Domingo en el horario de 9Am a 6Pm, 10Am a 7pm, 11Am a 8pm -Descanso rotativo una vez por semana

• Respond to inbound and outbound inquiries via multiple communication channels • Use multiple web-based applications for investigation and verification • Answer customer questions • Cure & rehabilitate customer accounts in arrears • Communicate the appropriate course of action to clients in a kind and professional manner • Build customer confidence in the services offered by the company • Complete follow-up calls on non-responsive accounts • Work as a team to achieve group and individual goals

Role Description TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs. - Lead the daily operations of the Training and Quality Assurance team. - Develop, implement, and maintain training programs for new hires and existing staff. - Design and update training materials, job aids, and instructional resources. - Conduct instructor-led, virtual, and self-paced training programs. - Establish quality standards and performance evaluation methodologies. - Monitor customer interactions across multiple communication channels to ensure compliance and service quality. - Conduct calibration sessions with operational leadership and quality teams. - Analyze quality trends and identify opportunities for coaching and performance improvement. - Prepare quality assurance reports, dashboards, and performance analyses. - Develop corrective action plans and continuous improvement initiatives. - Coordinate with operational leadership to identify training needs and performance gaps. - Perform additional duties as assigned. Qualifications - Bachelor's degree from an accredited institution (Preferred). - Professional certification: Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD). - Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations. - Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives. - Strong analytical, problem-solving, and communication skills. - Must meet security eligibility requirements. Company Description TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

• Responding to member telephone calls involving eligibility and benefit information • Researching member calls/inquiries and responding in accordance with SLAs • Documenting calls in a CRM ticketing solution • Conducting outbound calls to members as necessary