Car accident and personal injury lawyers protecting the rights of victims.
Bilingual Case Manager – Personal Injury, English/Spanish
Location
Colombia
Posted
6 days ago
Salary
$1K - $1.4K / month
Seniority
Senior
Job Description
Bilingual Case Manager – Personal Injury, English/Spanish
The Ward Law Group, PL
• Serve as the primary point of contact for clients throughout the intake and treatment phases of the case • Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs • Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner • Provide clients with updates, guidance, and support throughout the pre-litigation process • Maintain accurate and detailed documentation of all client communications and case activity • Monitor and follow up on client medical treatment progress and provider compliance • Coordinate with medical providers regarding appointments, treatment status, records, and billing requests • Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters • Manage and prioritize an active caseload while ensuring timely progression of each matter • Ensure all case documentation is accurately saved, organized, and maintained within the case management system
Job Requirements
- Previous experience in Personal Injury Case Management, Intake, or Pre-Litigation preferred
- Experience handling personal injury claims, insurance communications, or client case coordination
- Understanding of bodily injury claims, medical treatment progression, and property damage processes
- Strong organizational skills and attention to detail
- Ability to manage a high-volume caseload in a fast-paced environment
- Strong written and verbal communication skills
- Ability to maintain professionalism and empathy when communicating with clients
- Reliable attendance, accountability, and strong follow-through
- Experience using Litify (Salesforce) preferred
- Experience working within a Plaintiff Personal Injury law firm preferred
- Fluency in both English and Spanish required.
Benefits
- Independent contractor (health care benefits and paid time off is not provided)
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