Role Description This position is responsible for strengthening customer relationships, amplifying the voice of the customer, and driving meaningful engagement across the full customer lifecycle. The Customer Marketing Manager, Advocacy & Engagement, leads customer advocacy and community-building initiatives while supporting customer engagement, adoption, and retention programs. This role partners cross-functionally with Customer Success, Sales, Product Marketing, Product Management, Corporate Marketing, and Executive Leadership to build scalable programs that deepen customer engagement, elevate customer voices, and support long-term customer growth and retention. Customer Advocacy and Community - Develop and manage customer advocacy programs to identify, engage, and activate customer champions. - Oversee creation of customer case studies, testimonials, video interviews, and customer-generated content. - Build and maintain a scalable customer reference program to support Sales, Marketing, and business development initiatives. - Create and execute strategies to foster customer engagement and community across digital and in-person channels. - Maintain a centralized library of customer advocacy assets and proof points for enterprise use. - Support review generation and online reputation initiatives to enhance brand credibility. - Assist in planning and management of Customer Advisory Board programs, including recruitment, communications, meetings, and follow-up activities. - Partner with executive stakeholders to incorporate customer insights into strategic planning. - Collaborate with events and marketing teams to develop customer-focused event strategies and engagement experiences. - Support customer events, executive roundtables, user groups, and appreciation initiatives. Customer Engagement and Optimization - Partner with Customer Success and Product Marketing to drive customer engagement, product awareness, and adoption programs. - Support customer communications including nurture campaigns, webinars, newsletters, and educational content. - Develop audience segmentation strategies and targeted engagement initiatives. - Gather and communicate customer insights to inform marketing, product, and customer experience strategies. - Identify opportunities to improve customer satisfaction, loyalty, and retention. - Establish and track KPIs for advocacy, engagement, and customer experience initiatives. - Measure program effectiveness and provide recommendations for optimization. - Report program performance and business impact to leadership. Qualifications - Strong understanding of customer marketing, advocacy, and lifecycle engagement strategies. - Ability to build relationships with customers and cross-functional stakeholders. - Strong project management and organizational skills with the ability to manage multiple initiatives. - Excellent written, verbal, and interpersonal communication skills. - Analytical mindset with ability to track performance and derive actionable insights. - Ability to think strategically while executing tactically in a fast-paced environment. Requirements - 3-5 years of experience in customer marketing, customer advocacy, community marketing, customer success, lifecycle marketing, or related field. - Experience developing and executing customer-facing programs that drive engagement and measurable business outcomes. - Experience developing customer testimonials, case studies, and video-based customer content. - Familiarity with customer review management platforms such as G2, Trustpilot, and TrustRadius. - Experience collaborating across marketing, sales, customer success, and product teams. Benefits - Where required, Data Axle will provide the compensation range for this role upon request. - Please contact us or email us at applicant@data-axle.com to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in. Company Description At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. - Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. - All qualified applicants will receive consideration for employment. - Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.

• Develop and execute CRM management activities using the HubSpot platform; • Maintain the health and optimization of the CRM database (fields, properties, workflows, etc.); • Act as the interface with the data, sales, and marketing teams to carry out initiatives; • Implement marketing and sales automations in HubSpot (email and WhatsApp campaigns) aimed at increasing lead nurturing and conversion into opportunities for the sales team; • Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and results.

Role Description As a member of the Customer Success Team, your focus will be on building and enhancing positive relationships with our existing customers and helping them gain access to resources and tools to be successful using Insurity's products. With a focus on our Insurity Decisions Suite, the customers you will work with vary from Medium to Large Commercial Carriers. What Our Senior Customer Success Manager Will Do - Relationship Management - Manage and grow customer relationships, serving as their primary point of contact. - Act as the liaison and advocate between customers and internal teams, such as product development, sales, and support, to enhance the overall customer experience. - Engage with customers by conducting regular business reviews to ensure alignment between their strategic objectives and Insurity's products and services. - Maintain/manage customer expectations and satisfaction. - Gain and maintain working knowledge of Insurity’s platforms, including new releases, features, and dependencies. - Demonstrate thorough knowledge of customers’ business challenges, opportunities, and how our products and solutions address them. - Develop strong working relationships with Customer System Champions. - Ensure contract compliance and accurate billing. - Understand the customer experience and loyalty measures in place. - Gain a strong understanding and act as the subject matter expert on your customers’ internal organization, political landscape, and stakeholder personalities. - Monitor customer satisfaction, identifying potential issues or challenges before they escalate into major problems. - Collaborate with Sales to develop and execute strategies for customer retention and uncover potential opportunities for upselling or cross-selling additional products or services that meet customer needs. - Educate customers on features, benefits, and the value of the service to drive adoption and satisfaction. - Prepare and deliver professional presentations and performance insights to demonstrate the impact of Insurity solutions on the customer's business. - Lead customer meetings effectively, accurately capture minutes, and ensure the completion of all meeting takeaways. - Understand, regularly measure Customer KPIs, monitor usage patterns to proactively address churn risk. - Transition and onboard customers from the implementation team. - Manage customer escalations and ensure issues are resolved quickly and effectively. - Ensure workflow management system and customer-facing tools are up to date. - Provide tool self-service support for customers. - Enhancement Delivery - Facilitate end-to-end management of cross-functional medium complexity enhancements in accordance with product-specific procedures. - Draft change requests and Statements of Work as required. - Demonstrate an understanding of revenue recognition and account measurements. - Internal Process - Demonstrate competency in all internal processes & practices. - Support Continuous Improvement initiatives. - Successfully meet Insurity training goals. - Provide mentorship to team members. - Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. - Other duties as assigned. Qualifications - 3 years in a customer success role, either within the software-as-a-service and/or insurance industry. - 1 year working with national accounts (not just local or regional) or working with multiple partners. - Strong customer support and emotional intelligence qualities with an ability to understand customers' desired strategy and needs. - Strong written and oral English communication skills with ability to articulately present information both in-person (presentations) and in written form. - Advanced digital literacy with MS Office (Word, Excel, PowerPoint). - Self-starter mentality with an eagerness to learn and ability to collaborate and work autonomously, with strong multi-tasking skills. - Nice-to-have: Experience with Customer Success Management or CRM tools. - Nice-to-have: Technical aptitude and familiarity with APIs, cloud platforms, and common SaaS architectures. - Nice-to-have: Strong understanding of the software development and deployment lifecycle. - Travel required is less than 10%. Benefits - Work Where You Thrive: Flexible work environment options (remote, in-office, or hybrid). - Take Time When You Need It: Open PTO Policy for recharging when it matters most. - Benefits That Start on Day One: Comprehensive health coverage and employer-matched retirement savings. - Living Our Values Every Day: Core values guide hiring, growth, and retention. - Award-Winning Onboarding: Designed to set you up for success from day one. - Grow Your Career from Within: Over 25% of open roles filled by internal candidates. - Mentorship That Matters: Connect with experienced leaders for personal and professional growth. - Insurity Podcasts: Explore insights into Insurity products and company innovation. - Keep Learning, Always: Full access to LinkedIn Learning and Kaplan for continuous development. - Invest in Your Future—And Your Family’s: Discounted tuition through partnership with the University of Arizona Global Campus. - Earn When You Refer: Employee Referral Bonus program for bringing great people on board.

Role Description We’re seeking a dynamic and versatile Customer Success Manager to join our team and play a pivotal role in driving customer success, solution adoption, and strategic growth within our Insurity Marine Suite (IMS) product group. This cross-functional role blends Sales, Customer Success, Solution Consulting, and Product Expertise to deliver value to our P&C Insurance customers. You’ll be responsible for building strong in-person relationships with key stakeholders and partnering with our customers to ensure their strategic business objectives are understood and that their utilization of the Insurity Marine Suite Product is appropriately leveraged to drive these objectives. This role requires domain knowledge in Marine Cargo Insurance, is based in North America, and requires regular in-person engagement with clients and partners. What Our Customer Success Manager Will Do - Relationship Management - Primary point of management contact for assigned customers - Accurately capture minutes/actions from meetings - Prepare professional presentations/reports and effectively lead customer meetings - Ensure workflow management system and customer-facing tools are up to date - Provide tool self-service support for customers - Understand Customer KPIs; measure and track regularly - Maintain/manage customer expectations and satisfaction - Develop working relationships with Customer System Champions - Independently transition low complexity customers from the implementation team - Ensure contract compliance and accurate billing - Understand the customer experience and loyalty measures in place (NPS, references, etc.) - Ensure a strong understanding of internal customer organization, political landscape, and stakeholder personalities - Demonstrate thorough knowledge of customers’ business challenges, opportunities and how our products and solutions address them - Uncover potential cross-sell and upsell opportunities - Enhancement Delivery - Facilitate end-to-end management of cross-functional medium complexity enhancements in accordance with product specific procedures - Draft change requests and Statements of Work for small to medium complexity enhancements - Demonstrate an understanding of revenue recognition and account measurements - Internal Process - Demonstrate competency in all internal processes & practices - Support Continuous Improvement initiatives - Provide mentorship to team members - Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. - Other duties as assigned Qualifications - Minimum 1-3 years' experience in Marine Cargo Insurance, Logistics or Logistics Software - Minimum 1-3 years' experience in customer success related role, interfacing and working directly with customers - Bachelor’s degree in related field or equivalent work experience - Ability to create succinct, audience relevant, objective oriented written documentation (emails, PowerPoint, Word documents, etc.) - Analytical and critical thinking - Written and oral English communication - Time management including work planning, prioritization, and organization - Ability to handle multiple priorities or tasks - Self-starter and quick learner - Detail-oriented - Active listener - Ability to collaborate and work autonomously - Flexible and adaptable - Expectation Management - Project Management - Process analysis, design, and management - Business Acumen - Technical Acumen - Software Development Acumen - Change management - Ability to articulately present information - Meeting facilitation and management - Ability to disagree and commit - Up to 10% travel required Benefits - Work Where You Thrive: Flex First Workforce approach offers many fully remote opportunities - Take Time When You Need It: Open PTO Policy - Benefits That Start on Day One: Comprehensive health coverage and employer-matched retirement savings - Living Our Values Every Day: Core values guide hiring, growth, and retention - Award-Winning Onboarding: Designed to set you up for success - Grow Your Career from Within: Over 25% of open roles filled by internal candidates - Mentorship That Matters: Connects you with experienced leaders - Insurity Podcasts: Explore podcasts for deeper insight into Insurity products - Keep Learning, Always: Full access to LinkedIn Learning and Kaplan - Invest in Your Future—And Your Family’s: Discounted tuition through partnership with the University of Arizona Global Campus - Earn When You Refer: Employee Referral Bonus program Company Description Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. We empower our people—providing the tools, support, and opportunities they need to grow and succeed. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space.