• Serve as a Forma product expert to quickly resolve customer concerns and provide tailored recommendations, including identifying underlying issues in account setup or the product. • Own daily operational tasks, including account configuration, program policy updates, and customer onboarding or expansion support. • Continuous improvement: Identify, implement, and optimize processes for maximum efficiency and quality. • Translate customer feedback into actionable product roadmap recommendations through collaboration with product and engineering teams. • Track, analyze, and report on operational performance metrics.

Role Description Minute Media is seeking a Senior Manager, O&O Campaign Delivery & Execution to lead ad operations across our portfolio of owned and operated properties. As part of the Revenue Operations team, you'll oversee direct campaign execution, optimize inventory performance, maintain ad platform health, and drive operational excellence across our publisher ecosystem. Working closely with Sales, Product, Engineering, and Finance, you'll help ensure campaigns are delivered efficiently, platforms perform reliably, and revenue opportunities are maximized across Minute Media's portfolio of brands. The ideal candidate combines strong publisher-side ad operations expertise with a data-driven approach, technical problem-solving skills, and experience leading cross-functional initiatives that support revenue growth. - Lead and mentor the O&O Ad Operations team, ensuring successful campaign execution and alignment with revenue goals. - Oversee the delivery, pacing, and optimization of direct-sold advertising campaigns across Minute Media properties. - Monitor inventory utilization and identify opportunities to maximize yield and revenue performance. - Manage the health and performance of ad platforms, including Google Ad Manager and related ad tech systems. - Partner with Product, Engineering, Sales, and external vendors to troubleshoot ad delivery and implementation issues. - Support strategic advertising, data, and technology partnerships across our sites. - Develop scalable processes and automation to improve campaign setup, QA, reporting, and cross-functional workflows. Qualifications - 5+ years of digital ad operations experience within a publisher or media environment. - Experience leading teams and managing cross-functional projects. - Strong expertise with Google Ad Manager (GAM) and publisher-side ad technology, including Header Bidding and SSPs. - Proven experience managing direct campaign delivery, inventory optimization, and yield management. - Strong analytical and problem-solving skills with proficiency in Excel and Google Sheets. - Excellent communication skills and the ability to collaborate across technical and business teams. Requirements - Experience with Agile project management methodologies. - Background in sports, media, publishing, or digital content businesses. Benefits - Lead high-impact initiatives that power the advertising experiences and revenue behind Minute Media's portfolio of owned and operated brands. - Join a global, remote team with flexibility and autonomy. - Comprehensive private health coverage, including mental health, dental, and vision. - Unlimited vacation policy and paid holidays. - 100% employer paid health insurance from Day 1. - Opportunities for ongoing growth and development. Company Description Minute Media is a global technology and content company built for the future of sports consumption. Minute Media's proprietary technology platform enables the creation, distribution and monetization of digital content experiences, which powers Minute Media's portfolio of trusted content brands, including Sports Illustrated, The Players' Tribune, and FanSided as well as third-party publishers and advertisers. The technology platform also includes STN Video, an online video platform (OVP) that provides access to a robust sports highlights rights portfolio. Minute Media is building the future of how the world connects with sport, powered by innovation, shared globally, and trusted by millions of fans and the partners we serve.

Role Description Are you organized, detail oriented, and passionate about creating great customer experiences? We're looking for motivated individuals to assist with travel planning, itinerary coordination, and client support in a flexible remote environment. - Coordinate travel reservations and scheduling - Assist clients with trip planning and itinerary updates - Provide exceptional customer support before, during, and after travel - Maintain accurate booking records and travel details - Communicate with travel partners to ensure a smooth client experience Qualifications - Excellent communication and organizational skills - Ability to work independently and manage multiple tasks - Comfortable using computers and online platforms - Positive attitude and strong customer service mindset - No previous travel industry experience required Benefits - Flexible remote schedule - Comprehensive training provided - Professional development opportunities - Supportive team environment - Travel industry perks available Requirements - Must be authorized to work in your country of residence - Applicants must be citizens of the US, UK, Australia, Spain, or eligible countries within LATAM.

• Reporting to the COO, you will own the end-to-end member and customer experience across three connected functions at evermore: the Care team (frontline member support across phone, chat, and email), Customer Success (client retention, expansion, and the executive relationship with each health plan and retail partner), and Print/Ship Operations (the fulfillment engine that gets physical materials: cards, kits, and member communications to the right member at the right time. • You will set the multi-year roadmap, own the operating budget and unit economics, and represent these functions in client QBRs, executive reviews, and new business pursuits. • You will partner closely with peers across Product, Engineering, Implementation, Finance, Commercial, and People. • The right person for this role is a seasoned operations leader who has run a multi-function service organization at scale: contact center, customer success, and physical fulfillment in a regulated, B2B2C environment where service quality, compliance, and unit economics all have to hold at the same time.