Role Description Are you organized, detail oriented, and passionate about creating great customer experiences? We're looking for motivated individuals to assist with travel planning, itinerary coordination, and client support in a flexible remote environment. - Coordinate travel reservations and scheduling - Assist clients with trip planning and itinerary updates - Provide exceptional customer support before, during, and after travel - Maintain accurate booking records and travel details - Communicate with travel partners to ensure a smooth client experience Qualifications - Excellent communication and organizational skills - Ability to work independently and manage multiple tasks - Comfortable using computers and online platforms - Positive attitude and strong customer service mindset - No previous travel industry experience required Benefits - Flexible remote schedule - Comprehensive training provided - Professional development opportunities - Supportive team environment - Travel industry perks available Requirements - Must be authorized to work in your country of residence - Applicants must be citizens of the US, UK, Australia, Spain, or eligible countries within LATAM.

• Reporting to the COO, you will own the end-to-end member and customer experience across three connected functions at evermore: the Care team (frontline member support across phone, chat, and email), Customer Success (client retention, expansion, and the executive relationship with each health plan and retail partner), and Print/Ship Operations (the fulfillment engine that gets physical materials: cards, kits, and member communications to the right member at the right time. • You will set the multi-year roadmap, own the operating budget and unit economics, and represent these functions in client QBRs, executive reviews, and new business pursuits. • You will partner closely with peers across Product, Engineering, Implementation, Finance, Commercial, and People. • The right person for this role is a seasoned operations leader who has run a multi-function service organization at scale: contact center, customer success, and physical fulfillment in a regulated, B2B2C environment where service quality, compliance, and unit economics all have to hold at the same time.

• Manages platform operations for clients or a small operations team. • Guides platform maintenance and execution tasks. • Collaborates with departments for new platform builds and troubleshooting issues. • Communicates direction on designing and implementing new solutions. • Advises managers on status updates, issues, or concerns. • Assists in reviewing documentation and architecture diagrams. • Administers onsite and remote assistance. • Participates in planning, daily meetings, backlogs sessions. • Identifies areas of opportunity to improve our service offering. • Performs other duties as assigned. • Complies with all policies and standards.

• Process payments to creators, vendors, and suppliers, and ensure they're made on time. • Track incoming and outgoing payments, and keep records and financial documentation organized and up to date. • Follow up on outstanding and new receivables. • Follow collections not yet invoiced with internal teams and clients. • Generate invoices for U.S. entities, support customer billing, and follow up on billing through external firms. • Record and reconcile banking transactions across banking and vendor portals. • Operate and track cash flow, keeping inflows and outflows up to date. • Support with month-end reporting and reconciliations. • Use AI and automation tools to speed up routine finance tasks and reduce manual work. • Handle general administrative tasks related to clients, vendor portals, and daily finance operations.