Title: Call Center Specialist Location: United States Full time job requisition id JREQ-014856 Job Description: The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned. Compensation and hours: - Current rate of pay for this position $21.00 an hour. - This is full-time position (40 hours), hours may include evenings and weekends - Training is a mandatory requirement which is full-time Monday - Friday 8:30am - 5:00pm Eastern Time for your first 3 weeks. - Hours to be worked in Eastern Standard Time QUALIFICATIONS: Required Skills and Education - please read Required - Bilingual REQUIRED (English & Spanish) Required: Associate's Degree - Experience in a Call Center or other busy phone system - Electronic appointment scheduling experience - Strong customer service experience - Excellent Verbal communication skills - Proven ability to Multi Task - Problem Solving and critical thinking skills a plus - Remote workers must live and work in the United States* (*Territories Excluded) - Remote workers must have access to reliable, high-speed Internet This Position is available for remote work. Organization Information: Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed. Time Type: Full time

Title: Part Time Patient Services Representative Associate Requisition number: 2353654 Job category: Healthcare Delivery Primary location: Faribault, MN Overtime status: Non-exempt Travel: No $750 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Location: 200 State Avenue, Faribault MN, 55021 As a Part Time Patient Services Representative Associate, your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients, offering them not only the critical logistical support needed to navigate their care but also a compassionate, welcoming presence during what can often be a stressful time. In this role, you can make a lasting impact on individuals and families in your community, helping them access and navigate the health services they deserve. Primary Responsibilities - Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures - Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures - Checks in and interviews patients to complete required paperwork, including financial assistance applications and requests for information forms - Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels patients on available financial assistance programs - Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record - Uses resources, tools, and procedures to complete registration for accounts and assigned work queues - Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries - Assists in scheduling add-on appointments as needed - May mentor other staff, provide technical or functional direction, and gather medical record information as needed - Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 6+ months of customer service experience - Intermediate level of proficiency with Microsoft Office products - Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule - Ability to work an average of 28 hours per week, in the following rotating schedule: - Week 1: Monday from 7:00pm - 3:30am, Thursday, Friday & Saturday from 11:00pm - 7:30am - Week 2: Tuesday & Wednesday from 2:30pm - 11:30pm, Thursday from 7:30pm - 3:30am - Week 3: Sunday from 7:00pm - 3:30am, Wednesday & Thursday from 11:00pm - 7:30am - Ability to work every 3rd holiday - Must be 18 years of age or older Preferred Qualifications: - Revenue Cycle experience - General office experience - Epic experience Physical Demands - Consistent walking, standing, bending, turning, etc. - Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently **PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

• Trabajar de lunes a sábado y descansar todos los domingos. • Ser parte de un gran equipo y crecer con nosotros!

Title: Patient Check-In Representative Location: Plymouth United States Job Description: Requisition number: 2351190 Job category: Healthcare Delivery Overtime status: Non-exempt Travel: No Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. Under general supervision of the Supervisor or Regional Manager of Central Check-In Operations, the Part-Time Patient Check-In Representative professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Completes appointment check-in to inform clinical unit of patient's arrival. Collects expected payments for visit and outstanding balances. Location: 36 Shops at 5 Way, Plymouth, MA Department: Patient Financial Services Schedule: This is a Part Time role; will only be working every other weekend,Saturday and Sunday 8:30am - 5pm May have to float to other local practices in the area if needed to provide coverage. Primary Responsibilities: - Completes check-in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards - Identify patients with incomplete registrations and may update info; calls Central Registration Office or scans insurance card as needed for follow up by Central Registration - Ensure patients are registered with the correct accounts. Verifies and updates demographic and insurance information. Ensure all patients have completed and signed registration, NPP non-covered services waiver forms and any other applicable forms as required for compliance or billing purposes - Utilizes health plan or vendor specific web sites to verify insurance eligibility - Identifies patients with workers' compensation and motor vehicle accident-related injuries. May create a shell account and refer these patients to Medical Billing (ILR Team) for completion of registration - Reviews completed documentation for workers' compensation and motor vehicle related injuries and scans of information into medical records - Ensure patients have appropriate referrals and signed waivers if necessary. May enter referral information into Epic system - Collects payments, co-payments, and past due balances and posts payments to appropriate account and date of service - Completes end of day cash processing reconciliation by balancing daily deposit with Resolute user batch, completes all cash related forms and makes daily deposit at drop safe. Adheres to all established cash receipts policies and procedures - Will perform daily business office cashier functions assigned for business needs including: - Receives funds from users in practice areas. Counts money to verify cash receipts - Research and resolves problems with transactions and balances. Reconciles daily practice collections to the Daily Collection Repost (DCR) - Prepares daily bank deposits for the practice and transports the deposit to the Garda drop safe with either security or building services escort - Balances cash and receipts. Prepares and provides cash receipts with required reconciliation and tally documents. Maintains ongoing daily and monthly area statistics. Reports and documents may include user batch report and a copy of the DCR - Runs and/or reviews end of day reports and identify any variances. Follows up with user for corrections. Tracks errors and losses to ensure accuracy and identify fraudulent activity or theft. Communicate with area supervisors or end users when expected collections are not received or whenever an error is discovered. Interacts with cash receipt departments to resolve any discrepancies or answer questions related to the DCR or cash processes - Posts payments (e.g. petty cash checks). Researches any discrepancies between posted balances and deposits (e.g. bank discrepancy/variances). Adjusts into Epic's Resolute as needed. Works with Billing Operation staff to resolve Resolute posting errors - Ensures change is available daily for department users. Prepares daily change banks for department users. Separates banks from daily deposit to ensure bank's availability for next day's collection and performs periodic confirmation counts on department cash change backs. Places coin orders as needed through Bank of America to ensure availability of change on site - Provides regular feedback and individual training to site staff regarding cash handling and end-of-day deposit procedures - Maintains and routinely updates the required cash handling forms. Keeps adequate supplies of such forms for all departments. Orders, maintains and distributes supplies including: all collections and bank deposit forms; imprinted deposit slips; bank deposit bags; and all other supply items related to the practice collections and bank deposit system - May review, research and correct information as needed for work business reports or work queue including but not limited to incoming referral work queue, missing coverage reports, and outstanding balance reports after 90 days in role - May provide information to patients as requested, order ambulance and/or coordinate transportation when needed, perform overhead pages for Rapid Response, arrange for Interpreter Services and provide site phone coverage as necessary - Performs other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED (or higher) - 1+ years of administrative experience in a business setting (i.e. healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery (healthcare setting preferred) - Beginner level computer proficiency - Access to reliable transportation and valid US driver's license Preferred Qualifications: - Working knowledge of check-in or registration procedures and self-pay collections in a healthcare environment - Working experience with cash handling and end of day balancing procedures Soft Skills: - Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills - Attention to detail, demonstrated multi-tasking skill - Demonstrated working under time pressure, juggling multiple priorities, managing deadlines - Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule - Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficiency in email - Working knowledge of medical office check-in function including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance) - EMR proficiency Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED