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Title: Patient Check-In Representative Location: Plymouth United States Job Description: Requisition number: 2351190 Job category: Healthcare Delivery Overtime status: Non-exempt Travel: No Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. Under general supervision of the Supervisor or Regional Manager of Central Check-In Operations, the Part-Time Patient Check-In Representative professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Completes appointment check-in to inform clinical unit of patient's arrival. Collects expected payments for visit and outstanding balances. Location: 36 Shops at 5 Way, Plymouth, MA Department: Patient Financial Services Schedule: This is a Part Time role; will only be working every other weekend,Saturday and Sunday 8:30am - 5pm May have to float to other local practices in the area if needed to provide coverage. Primary Responsibilities: - Completes check-in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards - Identify patients with incomplete registrations and may update info; calls Central Registration Office or scans insurance card as needed for follow up by Central Registration - Ensure patients are registered with the correct accounts. Verifies and updates demographic and insurance information. Ensure all patients have completed and signed registration, NPP non-covered services waiver forms and any other applicable forms as required for compliance or billing purposes - Utilizes health plan or vendor specific web sites to verify insurance eligibility - Identifies patients with workers' compensation and motor vehicle accident-related injuries. May create a shell account and refer these patients to Medical Billing (ILR Team) for completion of registration - Reviews completed documentation for workers' compensation and motor vehicle related injuries and scans of information into medical records - Ensure patients have appropriate referrals and signed waivers if necessary. May enter referral information into Epic system - Collects payments, co-payments, and past due balances and posts payments to appropriate account and date of service - Completes end of day cash processing reconciliation by balancing daily deposit with Resolute user batch, completes all cash related forms and makes daily deposit at drop safe. Adheres to all established cash receipts policies and procedures - Will perform daily business office cashier functions assigned for business needs including: - Receives funds from users in practice areas. Counts money to verify cash receipts - Research and resolves problems with transactions and balances. Reconciles daily practice collections to the Daily Collection Repost (DCR) - Prepares daily bank deposits for the practice and transports the deposit to the Garda drop safe with either security or building services escort - Balances cash and receipts. Prepares and provides cash receipts with required reconciliation and tally documents. Maintains ongoing daily and monthly area statistics. Reports and documents may include user batch report and a copy of the DCR - Runs and/or reviews end of day reports and identify any variances. Follows up with user for corrections. Tracks errors and losses to ensure accuracy and identify fraudulent activity or theft. Communicate with area supervisors or end users when expected collections are not received or whenever an error is discovered. Interacts with cash receipt departments to resolve any discrepancies or answer questions related to the DCR or cash processes - Posts payments (e.g. petty cash checks). Researches any discrepancies between posted balances and deposits (e.g. bank discrepancy/variances). Adjusts into Epic's Resolute as needed. Works with Billing Operation staff to resolve Resolute posting errors - Ensures change is available daily for department users. Prepares daily change banks for department users. Separates banks from daily deposit to ensure bank's availability for next day's collection and performs periodic confirmation counts on department cash change backs. Places coin orders as needed through Bank of America to ensure availability of change on site - Provides regular feedback and individual training to site staff regarding cash handling and end-of-day deposit procedures - Maintains and routinely updates the required cash handling forms. Keeps adequate supplies of such forms for all departments. Orders, maintains and distributes supplies including: all collections and bank deposit forms; imprinted deposit slips; bank deposit bags; and all other supply items related to the practice collections and bank deposit system - May review, research and correct information as needed for work business reports or work queue including but not limited to incoming referral work queue, missing coverage reports, and outstanding balance reports after 90 days in role - May provide information to patients as requested, order ambulance and/or coordinate transportation when needed, perform overhead pages for Rapid Response, arrange for Interpreter Services and provide site phone coverage as necessary - Performs other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED (or higher) - 1+ years of administrative experience in a business setting (i.e. healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery (healthcare setting preferred) - Beginner level computer proficiency - Access to reliable transportation and valid US driver's license Preferred Qualifications: - Working knowledge of check-in or registration procedures and self-pay collections in a healthcare environment - Working experience with cash handling and end of day balancing procedures Soft Skills: - Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills - Attention to detail, demonstrated multi-tasking skill - Demonstrated working under time pressure, juggling multiple priorities, managing deadlines - Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule - Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficiency in email - Working knowledge of medical office check-in function including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance) - EMR proficiency Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Patient Access Representative Primary location: Phoenix, AZ Requisition number: 2363751 Job category: Healthcare Delivery Travel: No Job Type: Part Time $2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. Our office is located at 350 W. Thomas Rd. Phoenix, AZ. We offer 4 weeks of paid training. The hours of the training will be 8am to 4:30pm or 7am to 3:30pm, Monday - Friday Primary Responsibilities: - Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits - Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information - Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements - Verifies insurance coverage, benefits and creates price estimates, reverifications as needed - Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations - Identifies outstanding balances from patient's previous visits and attempts to collect any amount due - Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge - Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner - Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary - Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - 1+ years of experience in a customer service role such as hospital, office, or phone support - Intermediate level of proficiency with Microsoft Office products - Ability to work 100% onsite at St. Joe's Hospital at 350 W. Thomas Rd, Phoenix, AZ - Ability to work on a Per Diem basis, weekdays, within the 9:00am - 2:00pm and 12:00pm - 5:00pm shifts - Ability to work the following training hours: Monday to Friday from 8:00am to 4:30pm or 7:00am to 3:30pm - Ability to work a Per Diem/On call schedule - Access to reliable transportation and valid US driver's license - Must be 18 years of age OR older Preferred Qualifications: - Experience in a Hospital Patient Registration Department, Physician office or any medical setting - Experience in requesting and processing financial payments - Experience in insurance reimbursement and financial verification - Working knowledge of medical terminology - Understanding of insurance policies and procedures - Ability to perform basic mathematics for financial payments Soft Skills: - Strong interpersonal, communication and customer service skills Physical and Work Environment: - Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. **PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

• Manages inbound calls and/or virtual teller sessions. • Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries. • Ability to refer quality loan referrals based on member needs resulting in a higher level of member engagement. • Gather information, analyze facts, and educate members on appropriate products/services to provide a one-point resolution. • Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude. • Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization. • Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking. • Adheres and remains updated on all Member Care and credit union procedures and policies. • Communicate with the leadership team on a consistent basis. • Engages in the team, organizational, and community initiatives. • Responsible for completing all required training in a timely manner. Maintaining current knowledge of all applicable compliance rules and regulations through assigned training.