Job Closed
This listing is no longer active.
Make Better Energy & Carbon Decisions Using Data. Inspiring climate action software.
Customer Success Manager
Location
United States
Posted
3 days ago
Salary
$110K - $120K / year
Seniority
Senior
Job Description
Customer Success Manager
EnergyElephant
• Own and manage a book of customer accounts, maintaining regular contact to ensure satisfaction, adoption, and retention • Lead value-based conversations that align EnergyCAP solutions to customer goals and outcomes • Partner closely with Strategic Account Managers (SAMs) to support renewals, adoption goals, and overall account health • Drive customer adoption and renewal readiness by proactively identifying risks, opportunities, and success milestones • Use health scores, usage data, and customer insights to prioritize outreach and drive proactive action • Support net revenue retention by identifying expansion opportunities tied to demonstrated and realized customer value • Act as the voice of the customer internally, collaborating with Product, Onboarding, Implementation, Support, and other teams • Transition customers from Onboarding to ongoing Customer Success, ensuring a smooth, confident, and effective post-sales experience
Job Requirements
- Customer-facing experience, such as Customer Success, ENC Project Management, Sales Administration, or Customer Support
- Experience managing the customer renewal lifecycle, including renewal planning, risk mitigation, and value reinforcement
- Understanding of utility billing concepts and carbon accounting fundamentals
- Working knowledge of sustainability metrics, including GHG Scope 1, 2, and 3
- Experience with CRM and Customer Success tools, with Salesforce and ChurnZero preferred
- Strong analytical skills, including advanced Excel capabilities for reporting, analysis, and customer insights
- Ability to balance reactive support with proactive value-add strategies
- Strong ability to handle challenging customer interactions with professionalism and confidence
- Proven training and presentation skills, including comfort with in-person customer training
- Ability to thrive in complex, fast-paced environments while promoting positive customer experiences
- A customer-first mindset with the ability to identify adoption, expansion, and upsell opportunities
Benefits
- 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
- Company-paid Life & LTD Insurance for peace of mind
- Adoption Grants and paid leave to support your growing family
- Wellness program offerings designed to strengthen your physical and mental health and overall well-being
- 401(k) with a 3% company match—helping you plan confidently for the future
- Monthly Connectivity Stipend so you can work seamlessly from anywhere
- Emergenetics Development Program to help you understand and leverage your strengths
- Tuition Assistance to fuel your continued learning and career growth
- Flexible Time Off so you can recharge and enjoy life outside of work
- A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
- Charitable contributions & matched giving to amplify your impact
- Paid community service hours—because giving back matters
Related Guides
Related Job Pages
More Customer Success Manager Jobs
• Own a portfolio of private practice customers serving as their primary HealthSnap contact • Guide customers through the HealthSnap Customer Journey • Proactively monitor each customer’s clinical and billing performance data • Lead regular business reviews • Navigate difficult customer conversations with confidence and empathy • Apply structured problem-solving to diagnose root causes • Educate and advise customers on Medicare reimbursement optimization • Identify expansion opportunities and collaborate with Sales
Strategic Customer Success Manager
HealthSnapThe operating system for virtual chronic condition management
• Own a portfolio of health system partners and large multi-location private practices • Develop and execute tailored success plans for each account • Lead executive business reviews and strategic planning sessions • Navigate difficult conversations at senior levels • Apply advanced problem-solving to diagnose complex operational challenges • Serve as an advisor for customers on billing optimization and strategy • Identify expansion opportunities across sites and service lines • Monitor portfolio-level health metrics • Serve as an informal team leader and mentor
• Take full ownership of complex, urgent, and high-visibility member escalations • Lead service recovery efforts with a focus on empathy and active listening • Serve as the primary point of contact for sensitive or escalated issues • Monitor active cases to ensure adherence to SLAs and quality standards • Collaborate closely with the Supervisor, Customer Success to ensure alignment
• Ensure customers increase the safety, efficiency, and sustainability of operations with the IoT platform • Compose joint success plans with customers outlining objectives, metrics, and timelines • Orchestrate executive business reviews with customers’ decision-makers • Conduct workshops with customers to recommend workflow changes • Serve as a mentor to the wider Customer Success and Support teams • Champion and embed Samsara’s cultural principles
