Premier Laboratory Partner for a Better World
Field Service Representative – Biomolecular, Genomics, Cell Analysis Instrumentation
Location
Canada
Posted
22 hours ago
Salary
$83.7K - $137.3K / year
Seniority
Senior
Job Description
Field Service Representative – Biomolecular, Genomics, Cell Analysis Instrumentation
Agilent Technologies
• Travel to and from customer sites to provide services • Install and optimize hardware, software, and network products and configurations at customer sites • Diagnose and resolve product performance issues • Provide maintenance and repair services • Proactively address potential equipment issues to prevent unplanned disruption of customers' operations • Deliver fully integrated solutions (without designing them), which may include peripherals, communications, operating systems, and application software • Maintain performance professionally and in accordance with assigned metrics, processes, and procedures • Ensure customer satisfaction through clear communication, attention to detail, proactive actions, and timely escalations when appropriate
Job Requirements
- Bachelor's degree in a science or engineering field (e.g., Biology, Biochemistry, Biomedical Engineering), or equivalent diploma
- Minimum of 4 years' experience in a similar role or as an end user
- Experience in troubleshooting and problem-solving
- Experience with Agilent solutions is an asset
- Experience with liquid chromatography–mass spectrometry (LC-MS) is an asset
- Clear, respectful, and timely verbal and written communication skills
- Bilingual in French and English (required)
- Valid driver's license
- Legal authorization to work in Canada
- Ability to travel internationally (U.S. and Europe) for required training
Benefits
- Bonuses
- Equity (stock awards)
- Employee benefits
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