• Own the measurement, operating cadence, and people-systems backbone of our customer support organization. • Design the dashboards and KPI framework that span voice, chat, AI, and agent quality. • Lead the workforce management function, providing direction and oversight to a Senior Workforce Manager. • Partner closely with the operations counterpart who owns the support technology stack and AI strategy. • Identify operational inefficiencies and lead initiatives to improve workflows, reduce handle time, and increase deflection.

Role Description Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. A Day in the Life of an Online Data Analyst: - Working on a project aimed at enhancing the content and quality of digital maps used by millions of people worldwide. - Completing research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information. Qualifications - No previous professional experience is required to apply to this role. - Working on this project will require you to pass the basic requirements and go through a standard assessment process. - This is a part-time long-term project. - Your work will be subject to standard quality assurance checks during the term of this agreement. Requirements - Full Professional Proficiency in English language. - Being a resident in the United States for the last 5 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the United States. - Ability to follow guidelines and conduct online research using search engines, online maps, and website information. - Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance. - Daily access to a broadband internet connection, computer, and relevant software. Company Description Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands.

Role Description SAIC is seeking a detail-oriented and motivated candidate to support the Solutions Technology Group (STG) as a Senior Finance Analyst. This individual will play a critical role in supporting STG’s financial decision-making process by providing valuable insights and analysis that drive strategic business planning, cost management, and optimization of resources. The ideal candidate must have strong interpersonal skills and the ability to communicate effectively both horizontally and vertically within STG. This position is available 100% remote. - Interface with STG leadership, SAIC’s finance, accounting, contracts, subcontracts, and procurement organizations to address operational issues in a timely and effective manner. - Responsible for preparation of weekly and periodic financial deliverables and internal reports to include Annual Operating Plan (AOP), quarterly forecasts, and Estimates At Complete (EACs) for various organizations within STG. - Support the preparation and distribution of financial information and analysis within required deadlines and ensure the information provided is concise, relevant, and understandable to assist STG leadership in making intelligent business decisions. - Support development of budgets (EACs/Spendplans) as needed and perform financial analysis on funding profiles and project financial variances. - Support the development and analysis for service center plans. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .

• Assist clients in understanding their data to identify the best fit data for Benchmark products and data science needs • Work with clients to understand data creation processes, document findings, and articulate them to internal stakeholders • Analyze large file-based datasets using data transformation tools such as Excel, Databrew, and SQL to effectively map data from source systems to target systems • Continuously optimize data processes to increase efficiency and quality • Validate received and extracted data for completeness to ensure it meets data science and system requirements • Develop and maintain documentation for data pipeline workflows, ETL processes, and data dictionaries • Provide input and feedback on data structures, data quality, and data consistency • Identify data quality issues, investigate root cause analysis, and work with appropriate teams to resolve them • Analyze pipeline processes, identify inefficiencies, suggest improvements, and test solutions to optimize data ingestion and reduce implementation time • Support process documentation to prepare the team and company for growth and scale • Develop and maintain documentation for standard operating procedures, workflows, and data governance policies • Prepare presentations and reports based on analysis results and present findings to various stakeholders in a clear and engaging manner • Assist in client configuration, implementation, and deployment of analytic systems as needed to ensure client success • Periodic travel within the United States required